HCLTech, one of India’s leading global IT and business process services companies, is conducting a direct Walk-In Drive on November 17 & 18, 2026 in Navalur, OMR, Chennai for Associate / Analyst – International Voice Process (Inbound Calling) roles.
With 50 openings, this full-time, permanent on-site role is a 100% pure customer service process (No Sales, No Upselling, No Cross-Selling) and welcomes Freshers as well as Experienced Candidates (1 to 3 Years in International Voice Process) holding a 12th Pass, Any Graduate, or Postgraduate qualification.
📅 Walk-In Interview Details & Schedule
| Parameter | Details |
| Company Name | HCLTech |
| Position Title | Associate / Analyst – International Voice Process (Inbound Calling) |
| Process Nature | Pure Inbound Customer Support (No Sales / No Upselling / No Cross-Selling) |
| Department / Domain | Customer Success, Service & Operations (BPM / BPO) |
| Work Location | Navalur, Old Mahabalipuram Road (OMR), Chennai, Tamil Nadu |
| Work Mode | 100% On-site / Work from Office |
| Employment Type | Full-Time, Permanent |
| Target Experience | Freshers & Experienced (1 to 3 Years in International Voice Process) (Portal tag: 1–4 Yrs) |
| Educational Eligibility | 12th Pass / Any Graduate / Postgraduate |
| Total Openings | 50 Vacancies |
| Walk-In Dates | November 17 & November 18, 2026 (Tuesday & Wednesday) |
| Walk-In Timings | 11:00 AM – 2:00 PM |
| Walk-In Venue | ETA 3, Sandhya Infocity Limited – Navalur, No. 33, Rajiv Gandhi Salai, Old Mahabalipuram Road (OMR), Navalur, Chennai |
| HR Contact / SPOC | Suryapriya |
| Recruitment Fee | ₹0/- (HCLTech NEVER charges recruitment or placement fees) |
💼 Key Responsibilities & Role Scope
- Inbound Client Support (No Sales): Respond to incoming client inquiries regarding products, services, data, and accounts via voice and written communication—with zero sales, upselling, or cross-selling targets.
- Multi-Query Management & Record Keeping: Handle multiple client queries simultaneously using workflow tools and maintain accurate logs of customer interactions in internal systems.
- Cross-Team Resolution: Collaborate with internal teams to resolve client issues promptly while upholding a customer-first service standard.
🎓 Eligibility Criteria & Core Requirements
- Educational Qualifications: 12th Pass, Any Graduate, or Postgraduate from any stream.
- Experience Level: Open to both Freshers and candidates with 1 to 3 years of experience in an International Voice Process.
- Core Skills: Excellent verbal and written English communication skills, strong problem-solving mindset, and the ability to multitask effectively individually and within a team.
📝 Walk-In Guidelines & Checklist
- Carry an updated physical copy of your Resume/CV and a valid Government Photo ID Proof.
- Walk in directly to ETA 3, Sandhya Infocity Limited – Navalur, No. 33, Rajiv Gandhi Salai, Old Mahabalipuram Road (OMR), Navalur, Chennai between 11:00 AM and 2:00 PM on November 17 or November 18, 2026.
- Mention HR Contact: Suryapriya at the reception and click “I am interested” on the official Naukri listing beforehand.