Movate, a leading global digital technology and customer experience services provider, has posted an opening for an International Customer Support Engineer – Voice Process at Ambit IT Park, Ambattur, Chennai.
This full-time, on-site role is specifically designed for Experienced Candidates with strong spoken English communication skills, offering a compensation package of ₹3.50 LPA in a US Night Shift setup.
📅 Job Overview & Highlights
| Parameter | Details |
| Company Name | Movate |
| Position Title | International Customer Support Engineer – Voice Process |
| Process / Domain | International Voice Process / Customer Support |
| Work Location | Ambit IT Park, Ambattur, Chennai, Tamil Nadu |
| Work Mode | 100% On-site / Work from Office |
| Employment Type | Full-Time |
| Work Shift | US Night Shift (Flexible for rotational shifts, weekends & holidays) |
| Target Experience | Experienced Candidates |
| Salary Package | ₹3,50,000 Per Annum (₹3.50 LPA) |
| HR Contact | Deepika Raju (HR Executive @ Movate) |
| Application Mode | LinkedIn Easy Apply (Actively reviewing applicants) |
| Recruitment Fee | ₹0/- (Movate NEVER charges recruitment or placement fees) |
💼 Key Responsibilities & Role Scope
- International Customer Call Handling: Handle inbound and/or outbound calls from international customers, resolving queries across products, services, billing, payments, orders, and account management.
- First-Call Resolution & Escalation Management: Manage complaints and escalations professionally, aiming for First-Call Resolution (FCR) and meeting KPIs (CSAT, call quality, AHT, and productivity).
- CRM Documentation & Cross-Team Coordination: Verify customer details, log interaction records accurately in CRM/ticketing systems, and coordinate with internal teams while adhering to data protection SOPs.
🎓 Eligibility Criteria & Required Skills
- Experience Level: Prior experienced candidates in customer support / international voice operations.
- Communication & Interpersonal Skills: Excellent spoken English, active listening, confidence handling international callers, and patience during difficult conversations.
- Technical & Operational Readiness: Basic computer knowledge, familiarity with MS Office, ability to multitask on live calls, and full flexibility for US night shifts, rotational shifts, weekends, and holidays.
📝 How to Apply Online
- Locate the “Customer Support Engineer – Movate” job posting on LinkedIn (Location: Chennai — Posted by Deepika Raju) and click “Easy Apply”.
- Upload your updated resume highlighting your international voice support experience, CRM proficiency, and readiness to work in Ambit IT Park, Ambattur (US Night Shift).
- Submit your application directly via LinkedIn.