Concentrix is hiring for Associate, WFM Reporting | Apply Now!

Job Description:

Job Title:Associate, WFM Reporting

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Create and conceptualize reports based on data needs of assigned accounts Establish data archiving mechanism from various data sources like ACD feeds, WFM or Client tools. Coordinate reporting needs of assigned account with internal management. Analyze reports and provide inputs to management that help in improving performance on metrics Ensure completion of all GROW modules within 6 months of assuming the role.

Key skills & knowledge:

• Basic knowledge of Excel
• Good communication skills
• Skilled to ensure effective coordination with internal management

Educational Qualification : Graduation

Disclaimer:-

‘Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.’

Location:IND Mumbai – Magnus Towers, 501, 5th

Language Requirements:

Time Type:Full time

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