Amazon Hiring Selling Partner Support Associate | Work From Home

Group Description

Amazon Hiring Selling Partner – Wish to be a part of the Earth’s most buyer centric firm? Do you wish to dive deep to grasp issues? Are you somebody who wish to problem Standing Quo? Do you try to excel at targets aligned to you? If sure, we’ve got alternatives for you. The Promoting Accomplice Assist (SPS) staff at Amazon is seeking to rent candidates who can excel in a Digital (Work from Dwelling) Setting. The SPS staff acts as the first interface between Amazon and our third celebration Sellers and Distributors. Sellers are our 3P prospects that be a part of the ‘Promoting on Amazon’ program which in flip permits each people and companies to promote their merchandise and stock on Amazon Marketplaces. When one registers as a Vendor, Amazon turns into a full-time distributor of your merchandise. We purchase and retailer the stock, and deal with all the things from transport and pricing to customer support and returns. India as a area help completely different marketplaces in India, NA, EMEA & APAC.

Job Description:  The Promoting Accomplice Assist (SPS) Affiliate acts as the first interface between Amazon and our third celebration sellers, offering cellphone and electronic mail help ruled by inner service stage agreements. The SPS affiliate will probably be liable for offering well timed and correct operational help to third celebration Sellers on the Amazon platform. The profitable candidate has a direct, distinct impact on the expertise of consumers of Amazon, making a robust file of buyer focus a excessive commonplace for the function. A SPS affiliate is anticipated to handle continual system points, present course of enhancements, develop inner documentation, and contribute to a staff atmosphere. Digital Contact Heart (VCC) associates are anticipated to work from a house location permitted by Amazon for all scheduled hours. It’s the accountability of the associates to make sure uninterrupted web connectivity and work- like atmosphere at house location in order that associates can ship their greatest by way of productiveness and high quality.

Roles and Duties:

• The Vendor Assist Affiliate demonstrates finish to finish possession of each vendor interplay coupled with proactive drawback fixing and gives distinctive help to sellers.
• Demonstrates efficient, clear {and professional} written and oral communication.
• Offers immediate and environment friendly service to Amazon Sellers and Retailers together with the suitable escalation of Sellers’ points.
• Maintains a constructive {and professional} demeanor at all times portraying the corporate in a constructive mild and successfully managing delicate points.
• Demonstrates wonderful time-management abilities and the flexibility to work independently whereas utilizing departmental sources, insurance policies and procedures.
• Contributes to a constructive staff atmosphere and proactively aids staff members with troublesome contacts as wanted.
• Maintains acceptable efficiency metrics reminiscent of high quality, productiveness, first contact decision, and attendance.
• Actively seeks options by way of logical reasoning and information interpretation abilities and identifies developments to applicable channel together with enchancment options.
• Liaise with different departments reminiscent of Buyer Service, Service provider Investigations, or Funds groups as required to resolve Vendor’s points and questions

Primary {Qualifications} & Requirement

• Training: Bachelor Diploma in any self-discipline with 0-10 years of expertise.
• Glorious written and verbal communication in English.
• Shifts: The job includes working in a 24/7 atmosphere together with night time shifts and the shifts are determined based mostly on the enterprise requirement.
• Candidates keen to work on Cellphone/chat & emails (concurrent blended profile)
• Needs to be keen to service promoting companions from all marketplaces throughout the Globe (Together with India USA EU and ME)
• Ought to have energy again up in case of energy shut down. as much as the length of his shift
• Weekly Off: Rotational two- consecutive break day (it’s a 5-day working week with 2 consecutive days off.
• In the course of the first 4 months (Coaching & Transition) no unplanned leaves are allowed.
• Capacity to make use of a desktop/Laptop computer and familiarity with Web Browsers, Home windows OS, Microsoft Outlook and MS Workplace.
• Dwelling atmosphere free from background noise the place you possibly can hook up with the web and work in your deliverables.
• Ought to have web reference to a minimal velocity of 20 MBPS or higher and will have at the least 100 GB information from a dependable supplier.
• Ought to have entry to cell phone always from a dependable supplier.
• Ought to have energy again up in case of energy shut down.
• Candidates who’re based mostly in Telangana solely ought to apply.

Info safety: You need to be will to signal a enterprise pertaining to do’s and don’ts in accordance to the information Safety coverage

Ergonomic Furnishings: In Amazon we care about your well being therefore counsel that every one staff have an ergonomic chair and desk as their workspace

Weekly Off: Rotational two- consecutive break day (it’s a 5-day working week with 2 consecutive days off)

Amazon is dedicated to a various and inclusive office. Amazon is an equal alternative employer and doesn’t discriminate on the premise of race, nationwide origin, gender, gender identification, sexual orientation, protected veteran standing, incapacity, age, or different legally protected standing.

Disclaimer: Please ignore this mail if this electronic mail is irrelevant or doesn’t suite your candidature or already attended interview within the final 6 Months.

NOTE: – we might additionally wish to preserve you posted that this function is not going to embody any relocation bonus/help and the method of relocating to the workplace location needs to be borne by the candidate.

Amazon Hiring Selling Partner.Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook.

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