Sprinklr is a number one enterprise software program firm for all customer-facing capabilities. With superior AI, Sprinklr’s unified buyer expertise administration (Unified-CXM) platform helps firms ship human experiences to each buyer, each time, throughout any trendy channel. Headquartered in New York Metropolis with staff around the globe, Sprinklr works with greater than 1,000 of the world’s most precious enterprises — international manufacturers like Microsoft, P&G, Samsung and greater than 50% of the Fortune 100.

Be taught extra about our tradition and the way we make our staff happier by The Sprinklr Way.

Job Description

What You’ll Do

The Technical Help Engineer is primarily accountable for delivering prime quality expertise to finish customers utilizing wonderful technical and communication abilities. As a Sprinklr Technical Help Engineer, you’ll work together immediately with our prospects to resolve assist points. Help Engineers will probably be required to be on-call frequently all year long 24/7 rotational.

What Are Your Tasks

• ●  Troubleshoot points and supply environment friendly and immediate decision to prospects inside timelines.
• ●  Guarantee high quality decision to keep away from escalations from prospects and reopening of challenge tickets.
• ●  Escalate crucial points to cross useful groups to make sure fast decision and coordinate with the product improvement workforce on bug fixes.
• ●  Assume duty for creating detailed information about particular merchandise.
• ●  Guarantee inside information reference pages are up to date. Who You Are & What Makes You Certified

• ●  Commencement from Tier-1 Engineering School.
• ●  Robust analytical and problem-solving abilities.
• ●  Wonderful communication abilities, each written and verbal.
• ●  A drive to dig into the small print of a system or course of to unravel buyer issues.
• ●  Zeal to study and continually improve abilities in a quick altering work setting.
• ●  Capability to assume in your ft and stay calm beneath stress.
• ●  Self-motivated, takes initiative, assumes possession.
• ●  Capability to work in a extremely collaborative and fast-paced setting.
• ●  Robust teamwork – willingness and talent to get assist from workforce members when required, and the great judgment to know when to hunt assist. Bonus Factors

• ●  Expertise coding or scripting in a number of of JavaScript, Python, Java, Node.js.
• ●  Understanding of knowledge storage applied sciences. Ex- MongoDB, MySQL, and so forth.

Why you may love Sprinklr: We’re dedicated to creating the form of tradition the place you’re feeling such as you belong, are happier in the present day than yesterday, and your contributions matter. At Sprinklr, our objective is to deal with everybody like household and passionately, genuinely care. For full-time staff, we provide versatile paid day off and paid parental depart, medical plans, dental and imaginative and prescient plans, life insurance coverage, 401(okay) financial savings plans, worker inventory choices, gymnasium and wellness reductions, Plum advantages, Lifemart reductions, and paid day off to spend money on studying and profession improvement.

We give attention to our mission: We based Sprinklr with one mission: to allow each group on the planet to make their prospects happier. Our imaginative and prescient is to be the world’s most beloved enterprise software program firm, ever.

We imagine in our product: Sprinklr was constructed from the bottom as much as allow a model’s digital transformation. Its platform offers each customer-facing workforce with the flexibility to achieve, have interaction and hearken to prospects around the globe. At Sprinklr, we’ve lots of the world’s largest manufacturers as our purchasers, and our staff have the chance to work intently alongside them.

We spend money on our individuals: At Sprinklr, we imagine each human has the potential to be superb. We empower every Sprinklrite within the journey towards attaining their private {and professional} greatest. For wellbeing, this consists of every day meditation breaks, digital health, and entry to Headspace. We’ve got steady studying alternatives accessible with LinkedIn Studying and extra.

EEO – Our philosophy: Our objective is to make sure each worker appears like they belong and are working in a judgement-free zone no matter gender, race, ethnicity, age, and way of life choice, amongst others. We worth and have fun range and fervently imagine each worker issues and ought to be revered and heard. We imagine we’re stronger once we belong as a result of collectively, we’re extra revolutionary, inventive, and profitable. 

Sprinklr is proud to be an equal alternative office and is an affirmative motion employer. We’re dedicated to equal employment alternative no matter race, shade, ancestry, faith, intercourse, nationwide origin, sexual orientation, age, citizenship, marital standing, incapacity, gender id or Veteran standing. See additionally Sprinklr’s EEO Coverage and EEO is the Regulation. When you have a incapacity or particular want that requires lodging, please tell us by filling out this form, and we are going to attain out to you. When you have extra questions, please contact accommodations@sprinklr.com.

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