Amazon Digital Device & Alexa Support – Delhi, India | Remote

Work from Home with Amazon Customer Service!

Function: Digital Units and Alexa Help Affiliate
Job Kind: Contractual/Everlasting
Location: Earn a living from home in Delhi, India

Our mission at Amazon is to be Earth’s most customer-centric firm, and our award-winning Technical Help staff is a key a part of reaching that aim. Doing our greatest for our prospects is the place we get our power, and that’s why you’ll discover we method issues otherwise right here. You gained’t be requested to learn from a script or be taught dialogue by coronary heart. As a substitute we’ll give you the coaching to you’ll want to examine, drawback clear up, and information prospects in direction of a decision. You’ll convey your distinctive persona to each buyer dialog and ship the distinctive technical assist expertise our prospects love.
Do you will have an inquisitive thoughts and a ardour for expertise? Do you take pleasure in researching, problem-solving, and sharing your information with others? In that case, then learn on to search out out extra about our Technical Help Affiliate function.

What’s going to you do as a Technical Help Affiliate?
As an Amazon Technical Help Affiliate, you will have a really clear goal: to research and resolve queries concerning Amazon’s digital providers and gadgets, similar to Kindle, Echo and Hearth TV (amongst others) and to supply excellent technical assist to our prospects. You’ll be the primary level of contact for our prospects by answering their requests by means of telephone, chat, and/or electronic mail, and use a wide range of instruments to research and troubleshoot points in real-time, examine options, and talk successfully with prospects. Additionally, you will be liable for conducting escalations when vital.

What are your hours?
This function requires working variable hours to match when prospects want us most. You’ll work 24X7 and your work week is minimal 5X8hrs. In an effort to match our buyer demand, we schedule primarily based on a wide range of completely different shift patterns throughout the working hours of 12am to 12 pm Sunday to Monday. It’s possible you’ll be required to work nationwide holidays. You’ll be taught extra about your precise schedule nearer to your begin date.

What {qualifications} do we want from you?

• Minimal age: 18 years previous
• Have the best to work in India
• Sturdy communication abilities in {English] (each written and oral fluency)
• Expertise working with a pc
• The provision to work various shifts from Monday to Sunday throughout the working hours of 12 am to 12 pm
• Willingness and skill to work in rotating shifts (i.e. early, late, in a single day, weekend, and time beyond regulation as required)
• You will want a quiet, distraction free work house (devoted workplace house with a desk and chair)
• From a technical perspective, a minimal 20 Mbps broadband connection pace utilizing a hard-wire ethernet web connection (no WIFI).

What strengths will you convey?

• Inquisitive, articulate, and solution-oriented
• Logical and analytical considering
• Pleasant and customer-focused in each scenario
• Means to be taught rapidly and embrace change
• Comfy multi-tasking in a high-energy surroundings.

What advantages will you obtain?
One of many nice issues about becoming a member of Amazon’s Technical Help staff is that you simply don’t want previous expertise in customer support. You’ll obtain coaching and be supplied with an entire gear package deal while you be a part of. This package deal consists of two Amazon gadgets to offer you fingers on expertise with the merchandise you’ll be supporting prospects with. Moreover, we provide a number of advantages together with:

• Medical insurance coverage
• Pension plan
• Web allowance
• Way of life advantages and retail reductions by means of our Amazon Extras program
• Skilled coaching and ongoing alternatives to be taught extra and develop your abilities

If this function sounds prefer it’s for you, then click on on the hyperlink under to begin the appliance course of!
You’ll want to permit 3 – 4 hours to finish the total utility, together with assessments which is able to consider your suitability for the function. We suggest utilizing a laptop computer/desktop pc to be able to get the perfect expertise. You’ll have the choice to avoid wasting your utility between every stage of the appliance course of and return to it if vital, however we strongly advise you to finish the method in a single sitting the place doable.

If profitable, we are going to contact you about subsequent steps!

Amazon is an equal alternatives employer. We imagine passionately that using a various workforce is central to our success. We make recruiting choices primarily based in your expertise and abilities. We worth your ardour to find, invent, simplify and construct.

Defending your privateness and the safety of your knowledge is a longstanding prime precedence for Amazon. Please seek the advice of our Privateness Discover to know extra about how we acquire, use and switch the non-public knowledge of our candidates.

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