Unity Hiring IT Help Desk – Bangalore | Apply Now

Position Description

IT Help Desk – We search a talented IT Assist Analyst to affix our distant helpdesk workforce and help all Unity’s staff. As the primary level of contact, you may play a significant function in guaranteeing the graceful operation of Unity’s know-how methods.

On this fast-paced, 24/7 setting, you may diagnose and resolve software program and {hardware} issues, present technical help, work with the IT workforce on new know-how options and system upkeep, and establish areas for enchancment.

Your glorious communication abilities will probably be crucial, as you may want to elucidate technical info to non-technical people successfully. The aim of this function is to supply excellent customer support in a well timed method.

What you’ll be doing

• Obtain and reply to buyer inquiries through our ticketing system with well timed, correct, and courteous replies.
• Prioritize, troubleshoot, and resolve requests, or when unable to help, reassign to the related workforce.
• Determine alternatives for automation.
• Present technical help to customers by researching and answering questions
• Enhance the IT Information Base by writing and sustaining documentation.

What we’re searching for

• Wonderful customer support abilities
• An IT-related diploma or related skilled expertise
• Expertise with each macOS and Home windows computer systems
• Excellent communication abilities, each oral and written, in English
• Good at adapting to vary, delays, and sudden occasions

You may also have

• Good data of networking and expertise with community troubleshooting
• SaaS administration expertise
• Linux expertise

Relocation help isn’t accessible for this place.

Work visa/immigration sponsorship isn’t accessible for this place.

Life at Unity

Unity (NYSE: U) is the world’s main platform for creating and working real-time 3D (RT3D) content material. Creators, starting from sport builders to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the muse upon which the world’s strongest digital content material is created. Particularly, Unity’s platform gives a complete set of software program options to create, run and monetize interactive, real-time 2D and 3D content material for cell phones, tablets, PCs, consoles, and augmented and digital actuality gadgets.Unity Hiring IT Help Desk – We seek a skilled IT Support Analyst to join our remote helpdesk team and support all Unity’s employees.

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