Genpact is Hiring a Skilled Business Analyst with ServiceNow Expertise!

Job Opportunity: Principal Consultant – Business Analyst (Service Now) – ITO074805

Join Genpact’s innovative team as a Principal Consultant – Business Analyst specializing in Service Now (Job Code: ITO074805). Our dynamic and diverse workforce of over 115,000 minds with a startup spirit is passionate about creating meaningful transformations for the world’s leading brands. As a global leader, we dream in digital, dare in reality, and redefine the way companies operate to make a lasting impact beyond the bottom line. If you’re a thinker and a doer with natural curiosity, a hunger for continuous learning, and a passion for pushing boundaries, we want you to be part of our journey.

Position Overview: In this role, you’ll play a key role in the project lifecycle, focusing on delivering business value and benefit realization.

Responsibilities:

• Elicit and document business and system requirements, creating comprehensive artifacts such as user stories, functional specifications, and system design specifications.
• Understand and negotiate the needs and expectations of stakeholders.
• Conduct requirement walkthroughs with the team after client approvals, ensuring clarity throughout the project.
• Coordinate and communicate with clients and internal project teams, including developers, project managers, and quality assurance professionals, regarding business requirements.
• Manage customer relationships and expectations through effective communication processes to keep others updated on project results.
• Create and maintain issue logs, meeting minutes, project summaries, and meeting schedules.
• Provide support during User Acceptance Testing (UAT).
• Perform functional testing to ensure requirements are met.

Qualifications:

Minimum Qualifications

• B.E / MCA / Relevant degree.
• Prior working experience with ServiceNow.
• Good knowledge of available IT systems/tools.

Preferred Qualifications

• Strong management, analytic, problem-solving, and interpersonal skills.
• Self-motivated with a positive outlook and result-oriented mindset.
• Effective communication skills.
• Good knowledge of available IT systems/tools.

Why Join Genpact:

• Competitive compensation and benefits.
• Opportunities for continuous learning and professional growth.
• Dynamic and inclusive work environment.

Genpact is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.

For more information about Genpact and to apply, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Please note that Genpact does not charge fees to process job applications, and applicants are not required to pay to participate in our hiring process in any other way. Beware of scams, and report any suspicious activities.

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