Cognizant Digital Workplace Services Off campus – Graduate Trainee(2021,2022 & 2023 batch) for Service Desk

Cognizant Off Campus Drive 2024:

Job Description

Job title

IT Service Desk is a centralized staff that gives technical assist to our shoppers, together with troubleshooting and determination of IT points and making certain easy functioning of their Laptop Programs and IT Services. As many as 90 world shoppers throughout totally different continents are supported by 15,000 sturdy Service Desk staff, throughout the globe. The panorama of IT Service Desk has witnessed important transformations as a result of technological developments. At present, many organizations leverage AI chat bots to automate and streamline their assist processes. AI chat bots use pure language processing to offer instantaneous responses to frequent consumer queries and deal with easy duties, lowering the workload on human analysts. Robotic Course of Automation (RPA) can be gaining traction, permitting repetitive and rule-based duties to be automated, releasing up analysts’ time for extra complicated points.

Location

Bengaluru, Chennai, Kolkata. Candidate should be versatile to relocate to any of those areas as per the enterprise requirement & demand.

Eligibility

• 2021, 2022 & 2023 batch of any 3-year Commencement program (UG full time diploma).
• Candidates having 50 % in X, XII, Diploma or UG.
• Open to Indian nationals solely.
• Being versatile to any work areas, shift timing, expertise.
• The ultimate Cognizant onboarding could be topic to passable background verification.
• If PAN card is already accessible, guarantee you’ve got each first identify and final identify up to date within the PAN card. In the event you would not have your final identify up to date within the PAN card kindly get it up to date. Background verification is not going to achieve success if final identify isn’t up to date within the PAN card. Background verification is not going to achieve success if the PAN card identify and the superset registered identify isn’t matching. If PAN card isn’t accessible, kindly don’t proceed with the appliance registration

Key obligations

• Present first-line technical assist and help to end-users, addressing their IT-related points and enquiries, log and observe all assist tickets, making certain correct documentation and well timed decision of issues.
• Troubleshoot {hardware} and software program issues, performing prognosis and resolving technical points to attenuate downtime, collaborate with different IT groups to escalate complicated points and guarantee immediate decision and to keep up data base articles and documentation to reinforce self-service choices and facilitate environment friendly problem-solving.

Function expectations

• Affiliate must be shopper targeted and in a position to work with customers from totally different communities and cultures throughout the globe.
• Skill to have flawless communication (verbal and written) with our shoppers and possess sound technical data.
• Work in shifts and work from workplace.

Assist accessible from Cognizant (put up becoming a member of as Full Time Employee)

• Night time shift allowance will likely be paid by the challenge.
• Cognizant present cabs for pick-up and drop, making certain security and luxury.
• Well timed rewards and recognition for prime performers.

If you’re obsessed with customer support, possess sturdy technical abilities, and thrive in a fast-paced atmosphere, then this position is for you. 

Compensation Graduate Trainee –    2,52,000 LPA

Disclaimer:

• Cognizant doesn’t entertain funds of any form from candidates or distributors for employment. Requests for such funds must be promptly reported to GenCHRComplianceIND@cognizant.com
• In the event you encounter anybody who claims to supply jobs at Cognizant in return for any profit (financial or non-monetary), please don’t entertain them. Please be told that Cognizant shall not be held accountable for any such situations or funds you make
• We suggest that you don’t reply to spam emails/ messages you don’t belief; by no means disclose your private or monetary particulars to anybody you have no idea. If any such mails purporting to return from Cognizant are acquired, we advise you to contact us at GenCHRComplianceIND@cognizant.com
• Cognizant takes its hiring practices significantly and appreciates you conserving the Firm knowledgeable of any people posing as Cognizant staff who make false job gives utilizing Cognizant’s identify. We remind you that whereas recruiting staff, Cognizant will solely talk with you thru genuine Cognizant e mail addresses and Cognizant won’t ever prolong any job gives to anybody primarily based on a web based software with out first conducting an in-person, video, or phone interview by way of verified encrypted channels. If any such mails purporting to return from Cognizant are acquired, we advise you to contact us at GenCHRComplianceIND@cognizant.com
• To determine that you’re receiving a real name from Cognizant, please guarantee to gather the recruiter’s particulars (full identify; official e mail id, worker ID & cell quantity) throughout the name