Job Description
- Job Kind: Work From Home
- Publish Identify: Trust And Safety Specialist
- Qualification: Any Graduate
- Expertise: 1-2 Years
- Wage: Rs.42000 Per Month
Trust & Safety Specialist I
As a Trust & Safety Specialist, you’ll make judgment calls about whether or not all types of content material break Vimeo’s guidelines and be capable of clarify your selections to inner groups, customers, and third events in plain language. You’ll be primarily reviewing flagged contents, person submitted moderation appeals and copyright match appeals.
What you’ll do:
- Reasonable video, platform content material, and account habits to make sure compliance with Vimeo’s Phrases of Service and Neighborhood Tips
- Assessment and determination person appeals, optimizing for effectivity and accuracy
- Validate and course of copyright notices and talk with customers concerning the standing of their inquiries in a well timed method
- Assessment Copyright Audio Fingerprint match appeals submitted by the Vimeo customers
- Examine and take away suspicious person accounts, and restore accounts which were mistakenly recognized as inauthentic, spam, or fraud
- Perceive and comply with escalation protocols, speaking brazenly with stakeholders
- Reply to inner escalations and questions from different groups in Slack or e-mail
- Help in reviewing our documentation (Inner Data Base, Assist Middle articles, and macros) and counsel modifications to enhance content material
- Troubleshoot, triage, and vet points reported by customers and employees, reporting bugs to the engineering staff
- Establish and implement potential enhancements to workflows and inner instruments
Expertise and data you need to possess:
- Min 1+ years of expertise in Trust & Safety.
- Wonderful verbal and written communications expertise in English
- Completion of commencement from any college/school
- Robust laptop expertise
- Sound judgment and analytical talents
- Robust consideration to element
- Willingness to adjust to customary processes and procedures
- Needs to be snug working 24/7 rotating shifts and attending late/early conferences with international collaborators
- Prior user-generated content material moderation expertise a plus
- Have to be snug viewing grownup and/or probably disturbing video content material
- Earlier Zendesk expertise a plus
About Us:
Vimeo (NASDAQ:VMEO) is the world’s most revolutionary video expertise platform. We allow anybody to create high-quality video experiences to attach higher and convey concepts to life. We proudly serve our rising group of practically 300 million customers — from artistic storytellers to globally distributed groups on the world’s largest firms. Study extra at www.vimeo.com.
Vimeo is headquartered in New York Metropolis with workplaces around the globe. At Vimeo, we consider our impression is biggest when our workforce of passionate, devoted folks, represents our various and international group. We’re proud to be an equal alternative employer the place variety, fairness, and inclusion is championed in how we construct our merchandise, develop our leaders, and strengthen our tradition.