American Express Hiring Customer Service Analyst | Gurgaon

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You Lead the Manner. We’ve Acquired Your Again.

With the precise backing, individuals and companies have the facility to progress in unbelievable methods. Once you be a part of Staff Amex, you grow to be a part of a worldwide and various group of colleagues with an unwavering dedication to again our prospects, communities and one another. Right here, you’ll be taught and develop as we aid you create a profession journey that’s distinctive and significant to you with advantages, packages, and suppleness that assist you personally and professionally.

At American Express, you’ll be acknowledged on your contributions, management, and affect—each colleague has the chance to share within the firm’s success. Collectively, we’ll win as a group, striving to uphold our company values and highly effective backing promise to supply the world’s finest buyer expertise on daily basis. And we’ll do it with the utmost integrity, and in an surroundings the place everyone seems to be seen, heard and seems like they belong.

Be a part of Staff Amex and let’s cleared the path collectively.

How will you make an affect on this function?

Answerable for contacting shoppers with overdue accounts to safe the settlement of the account. Additionally, they do preventive work to keep away from future overdues with accounts which have a excessive publicity.

• Work together with a number of shoppers inner and exterior.
• Seek the advice of and supply technical help to shoppers by offering correct and well timed resolutions relating to buyer points (misapplied funds, flexes, waivers, hierarchy upkeep, reinstatements and so forth)
• Educating shoppers in relation to Company Card insurance policies and procedures
• Managing requests referring to card issuance, a number of types of account upkeep, doc preparation, assure of cost processes and all servicing points for brand spanking new or current account arrange.
• Communicates successfully, oral and written to establish and doc needed data.

Minimal {Qualifications}

• Good communication expertise each written and oral
• Graduate in any Subject. 
• Consideration to Element. 
• Excessive degree of Customer sensitivity, integrity, dedication & service orientation. 

Most popular {Qualifications}

• Amex product data fascinating
• Excessive outcome orientation
• Means to take impartial resolution & meet stringent deadlines.

We again our colleagues and their family members with advantages and packages that assist their holistic well-being. Meaning we prioritize their bodily, monetary, and psychological well being via every stage of life. Advantages embrace:

• Aggressive base salaries 
• Bonus incentives 
• Assist for financial-well-being and retirement 
• Complete medical, dental, imaginative and prescient, life insurance coverage, and incapacity advantages (relying on location) 
• Versatile working mannequin with hybrid, onsite or digital preparations relying on function and enterprise want 
• Beneficiant paid parental depart insurance policies (relying in your location) 
• Free entry to international on-site wellness facilities staffed with nurses and medical doctors (relying on location) 
• Free and confidential counseling assist via our Wholesome Minds program 
• Profession improvement and coaching alternatives

American Express is an equal alternative employer and makes employment selections with out regard to race, shade, faith, intercourse, sexual orientation, gender id, nationwide origin, veteran standing, incapacity standing, age, or another standing protected by regulation.  

Provide of employment with American Express is conditioned upon the profitable completion of a background verification verify, topic to relevant legal guidelines and rules.