Concerning the job
HCL HIRING Freshers and Experinced for INTERNATIONAL VOICE Noida Sec-144.
Designation: Customer Service Executive _ International Voice Process
Shift timings: 12:30 to 9:30, 1:30 to 10:30 pm, 2:30 to 11:30 PM
Location: Noida Sec-144
UK course of banking area customer support
Cabs Obtainable 35 KM solely
Job Description
– Contact Centre –
- Candidate will function customer support govt resolving buyer queries in step with the consumer and enterprise pointers.
- People with expertise in dealing with Inbound calls from UK prospects.
- Work Expertise & Qualification standards:
- Glorious communication expertise – each verbal and written – with an expert phone etiquette
- Useful, empathetic, and captivated with customer support
- More energizing/ Expertise in UK Inbound calling ideally in Banking area
Job Description:
- Reply all inbound queries as per name circulation process.
- Adherence to course of to make sure top quality and customer support.
- Observe escalation procedures for points uncontrollable at agent stage First name decision.
- Break schedule adherence.
- Involvement in motivational actions, implementing suggestions given throughout monitoring classes
- Updating numerous logs like escalation log, grievance tracker and many others.
- Making certain knowledge safety – proprietary knowledge of buyer.