Amazon Recruitment in Chennai For Seller Support Associate Place. Graduates, Submit Graduates are eligible to use for this job. Extra particulars concerning Amazon Chennai Job Openings is given beneath.
Firm Title: Amazon
Job Location: Chennai
Job Place: Seller Support Associate SPS – Work From Workplace
Wage: Rs. 3,00,000 – 4,25,000/- each year
Expertise: 0 to five years
Qualification: Any Commencement, Submit Commencement
Workforce Description:
- The SPS group acts as the first interface between Amazon and our third occasion Sellers and Distributors.
- Sellers are our 3P clients that be part of the ‘Promoting on Amazon’ program which in flip allows each people and companies to promote their merchandise and stock on Amazon Marketplaces.
- When one registers as a Vendor, Amazon turns into a full-time distributor of your merchandise.
- We purchase and retailer the stock, and care for every part from delivery and pricing to customer support and returns.
- India as a area help completely different marketplaces in India, NA, EMEA & APAC.
Job Description:
- The Promoting Companion Support (SPS) Associate acts as the first interface between Amazon and our third occasion sellers, offering telephone and/or e-mail help ruled by inside service stage agreements.
- The SPS affiliate shall be chargeable for offering well timed and correct operational help to third occasion Sellers on the Amazon platform.
- The profitable candidate has a right away, distinct impact on the expertise of consumers of Amazon, making a powerful file of buyer focus a excessive commonplace for the position.
- A SPS affiliate is predicted to handle persistent system points, present course of enhancements, develop inside documentation, and contribute to a group surroundings.
Roles and Obligations:
This consists of, however just isn’t restricted to:
- The Seller Support Associate demonstrates finish to finish possession of each vendor interplay coupled with proactive drawback fixing and gives distinctive help to sellers.
- Demonstrates efficient, clear {and professional} written and oral communication.
- Supplies immediate and environment friendly service to Amazon Sellers and Retailers together with the suitable escalation of Sellers’ points.
- Maintains a optimistic {and professional} demeanor all the time portraying the corporate in a optimistic gentle and successfully managing delicate points.
- Demonstrates glorious time-management expertise and the flexibility to work independently whereas utilizing departmental assets, insurance policies and procedures.
- Contributes to a optimistic group surroundings and proactively aids group members with tough contacts as wanted.
- Maintains acceptable efficiency metrics resembling high quality, productiveness, first contact decision, and attendance.
- Actively seeks options via logical reasoning and information interpretation expertise and identifies developments to acceptable channel together with enchancment ideas.
- Liaise with different departments resembling Buyer Service, Service provider Investigations, or Funds groups as required to resolve Seller’s points and questions.
Fundamental {Qualifications}:
- Schooling: Bachelor Diploma in any self-discipline with 0-5 years of expertise.
- Wonderful written and verbal communication in English.
- Shifts: The job includes working in a 24/7 surroundings together with evening shifts and the shifts are determined primarily based on the enterprise requirement.
- Weekly Off: Rotational two- consecutive time without work (it’s a 5-day working week with 2 consecutive days off.
- Candidates prepared to work on Telephone/chat & emails (concurrent blended profile).
- In the course of the first 4 months (Coaching & Transition) no unplanned leaves are allowed.
- Skill to make use of a desktop/Laptop computer and familiarity with Web Browsers, Home windows OS, Microsoft Outlook and MS Workplace.
- Must be prepared to service promoting companions from all marketplaces throughout the Globe (Together with India USA EU and ME).
Further Data:
- Data Safety: You ought to be will to signal a enterprise pertaining to do’s and don’ts in accordance to the info Safety coverage.
- Weekly Off: Rotational two- consecutive time without work (it’s a 5-day working week with 2 consecutive days off).
- Relocation and lodging: Amazon won’t embrace any relocation bonus/help and the method of relocating to the workplace location needs to be borne by the candidate.