Sophos Is Hiring | Work From Home | Customer Care Support Job | Pressing Hiring
Job Abstract
You might be answerable for guaranteeing you ship a complete buyer expertise that they’ll love, and belief utilizing our services and products and actively suggest them to others. The Customer Care Support will likely be answerable for guaranteeing that he/she gives prime quality data in response to inquiries about Sophos services and products to Sophos prospects, companions and different engineers.
Job Description
- Job Kind: Work From Home
- Put up Identify: Customer Care Support
- Qualification: twelfth Move/Graduate
- Expertise: Freshers Can Apply
- Wage: Rs.26000 Per Month
Job Tasks
- Doc and document all exercise and communication with prospects over phone and electronic mail in response to departmental requirements of high quality
- Meet or exceed departmental targets for Case Administration, Cellphone and E mail response occasions, and Customer Satisfaction scores
- Actively take part in workforce and departmental conferences by offering suggestions on present each day exercise and suggestions for enchancment
- Works carefully with the Technical Support Engineers, Gross sales Ops, Licensing Workforce, and regional counterparts
- Dealing with buyer complaints and escalations in an expert and useful method
Job Necessities
- Glorious listening, verbal and written communication abilities, inspiring confidence whereas main prospects via the steps to resolve points by way of cellphone, chat, and electronic mail
- Deal with escalated calls whereas utilizing logic to make sound advice
- Collaborative workforce participant who helps builds workforce morale
- Tailor communication type to adapt to numerous buyer necessities
- Skill to search for new/higher methods to enhance buyer interactions and experiences
- Workouts judgment inside outlined procedures and practices to find out applicable motion