Job Particulars
- Job Sort : Full Time
- Location : Chennai
- Qualification : Bachelors Diploma
- Experience : Freshers
- Wage : 3.56 LPA
About PhonePe Group:
PhonePe is India’s main digital funds firm with 50 crore (500 Million) registered customers and three.7 crore (37 Million) retailers protecting over 99% of the postal codes throughout India. On the again of its management in digital funds, PhonePe has expanded into monetary companies (Insurance coverage, Mutual Funds, Stock Broking, and Lending) in addition to adjoining tech-enabled companies corresponding to Pincode for hyperlocal buying and Indus App Retailer which is India’s first localized App Retailer. The PhonePe Group is a portfolio of companies aligned with the corporate’s imaginative and prescient to supply each Indian an equal alternative to speed up their progress by unlocking the movement of cash and entry to companies.
Tradition
At PhonePe, we take additional care to be sure to give your finest at work, On a regular basis! And creating the correct setting for you is simply one of many issues we do. We empower folks and belief them to do the correct factor. Right here, you personal your work from begin to end, proper from day one. Being smitten by tech is a huge a part of being at PhonePe. In case you like constructing expertise that impacts hundreds of thousands, ideating with a few of the most effective minds within the nation and executing in your desires with objective and velocity, be a part of us!
Concerning the function:
We’re searching for specialists for the Inhouse Customer Experience staff. As a specialist, your main accountability will entail fixing issues that our prospects encounter and you’ll constantly search for excellent and thrilling methods to enhance their expertise.
On this function, you’ll present help to make sure that points are both resolved quicker or flagged accordingly.
One will contribute to persistently higher and streamline the help programs by flagging patterns to at all times optimize for higher buyer expertise
Obligations:
- Act with integrity & assume customer-first in each interplay
- Deal with primary PhonePe account and transaction associated queries
- Capability to flex between cellphone & information channels
- Observe specified course of tips to result in decision
- Construct buyer belief via their interplay
- Capability to fulfill hourly & each day productiveness objectives
- Leverage inside processes and sources to drive decision
- Escalate appropriately taking help from related groups to resolve buyer points
- Suggest course of enhancements
- Have interaction & Educate prospects so that they’re in a position to leverage PhonePe to the fullest
Preferrred candidate ought to :
- Have glorious written and verbal communications
- Have good learnability
- Be an energetic listener and deal properly with objection
- Have robust buyer orientation and skill to adapt/reply to completely different eventualities
- Be a staff participant, versatile and open to suggestions
- Capability to multitask, prioritise, and handle time successfully
- Ought to be capable of communicate in English and Hindi
- Commencement (10+2+3) is Obligatory
- 0 – 2 years of labor expertise in a buyer dealing with function
- Multilingual abilities (spoken + written) in South Indian languages are most well-liked
Different Advantages:
- Your lunch is on us!
- 5 day working week (2 rotational week off)
PhonePe Full Time Worker Advantages (Not relevant for Intern or Contract Roles)
- Insurance coverage Advantages – Medical Insurance coverage, Crucial Sickness Insurance coverage, Unintended Insurance coverage, Life Insurance coverage
- Wellness Program – Worker Help Program, Onsite Medical Middle, Emergency Assist System
- Parental Assist – Maternity Profit, Paternity Profit Program, Adoption Help Program, Day-care Assist Program
- Mobility Advantages – Relocation advantages, Switch Assist Coverage, Journey Coverage
- Retirement Advantages – Worker PF Contribution, Versatile PF Contribution, Gratuity, NPS, Go away Encashment
- Different Advantages – Larger Training Help, Automobile Lease, Wage Advance Coverage