Designation Particulars:
- Job Position: Associate
- Qualification: BSc/Bcom/BE/B.Tech
- Location: Chennai
- Expertise: Min 6 Months
- Wage: Greatest In Trade
Group Lead
Qualification:Bachelor’s in Science/ Commerce/Engineering or equal
Duty:
Enterprise/Buyer:
- Carry out SOP actions with enterprise affect understanding of buyer surroundings and contribute to enhance SOPs.
- Adherence to buyer safety and compliance necessities.
- Implementation of permitted change requests consistent with buyer change administration course of.
- Accountable for incident life cycle following ITIL / BIC body work as relevant.
- Adherence to buyer communication etiquette.
- Guarantee said productiveness necessities are met for the engagement.
Challenge/Course of:
- Evaluation CSAT suggestions and guarantee well timed implementation of corrective actions.
- Take part in Critsit course of to resolve the incident in a well timed method.
- Log and triage incidents.
- Coordinate with resolver teams distributors/carriers.
- Troubleshoot the escalated incident / drawback and refer / escalate (purposeful and hierarchical) to the correct teams (Distributors / Stage 3 ).
- Present inputs to FAQ database / KR / contribute in the direction of updating data articles.
- Contribution to steady service enchancment plans (CSI).
- Accountable to develop induction paperwork in session with related stakeholders for the venture and guarantee profitable completion of induction course of for new joiners.
- Efficient ground Administration.
Group/Folks:
- Frequently assess talent stage and supply intervention help.
- Contribute to and take part proactively in data sharing periods.
- Encourage staff people to take part in group innovation applications.
- Act as a buddy for new hires.
- Makes suggestions on R&R for staff / particular person achievement.
- Makes suggestions to staff lead on staff’s efficiency ranking.
Group:
- Guarantee staff contributes and participates in all organizational expertise occasions and data sharing boards.
- Adherence to Organizational insurance policies and processes (together with Cognizant’s safety insurance policies LP timelines and many others).
- Take part in recruitment drives.
Should Have Abilities
- Ansible
The Cognizant neighborhood:
We’re a excessive caliber staff who recognize and help each other. Our folks uphold an brisk, collaborative and inclusive office the place everybody can thrive.
- Cognizant is a worldwide neighborhood with greater than 345,000 associates all over the world.
- We don’t simply dream of a greater approach – we make it occur.
- We care for our folks, purchasers, firm, communities and local weather by doing what’s proper.
- We foster an progressive surroundings the place you possibly can construct the profession path that’s proper for you.
About us:
Cognizant (Nasdaq-100: CTSH) is likely one of the world’s main skilled providers corporations, serving to organizations modernize expertise, reimagine processes and rework experiences so that they keep forward in a quick-altering world.
Our dedication to range and inclusion:
Cognizant is an equal alternative employer that embraces range, champions fairness and values inclusion. We’re devoted to nurturing a neighborhood the place everybody feels heard, accepted and welcome. Your utility and candidacy won’t be thought of primarily based on race, colour, intercourse, faith, creed, sexual orientation, gender identification, nationwide origin, incapacity, genetic info, being pregnant, veteran standing or another protected attribute as outlined by federal, state or native legal guidelines.
Disclaimer:
Compensation info is correct as of the date of this posting. Cognizant reserves the correct to change this info at any time, topic to relevant legislation.
Candidates could also be required to attend interviews in individual or by video convention. As well as, candidates could also be required to current their present state or authorities issued ID throughout every interview.