Powerschool is Hiring Freshers – Associate Technical Support Engineer | Bangalore

PowerSchool Off Campus 2024:

PowerSchool Off Campus Drive 2024: PowerSchool a number one firm, is set to conduct an Off Campus Drive in 2024, providing alternatives for freshers to affix as PowerSchool Associate Technical Support Engineer for Bangalore Workplace. A pupil with having bachelor’s diploma in numerous disciplines can apply for the PowerSchool off campus drive 2024. and eligible candidates can learn extra particulars beneath.

Overview

This place, beneath the final path of each the supervisor and supervisor, offers technical help for our award-profitable Ok- 12 software program programs. This place offers world class options-oriented technical help with a powerful concentrate on customer support that is designed to most buyer satisfaction. This place requires the worker to turn out to be proficient with all features of the appliance software program performance with a purpose to precisely analyze, troubleshoot, diagnose and resolve software program or system associated points. This place will work together with prospects by way of phone and written web based mostly communication.

Tasks

Important duties and tasks embrace the next. Cheap lodging could also be made to allow people with disabilities to carry out the important capabilities.

• Solutions, evaluates and prioritizes incoming phone, e mail and chat-based mostly requests for help from customers experiencing issues with {hardware}, software program, networking and different laptop-associated applied sciences
• Acknowledges issues, conducts analysis, offers resolutions and follows up with prospects as wanted,escalating extra advanced circumstances to the suitable workforce
• Logs and tracks calls utilizing downside administration database and maintains historical past data and associated downside documentation
• Prepares commonplace statistical experiences, corresponding to assist desk incident experiences
• Consults with programmers to elucidate software program errors or to advocate modifications to packages
• Could take a look at software program and {hardware} to judge ease of use and whether or not product will help person in performing work
• All different duties as assigned

{Qualifications}

To be thought-about for and to carry out this job efficiently, a person should have the ability to carry out every important responsibility and duty satisfactorily. The necessities listed beneath are consultant of the data, talent and/or capacity required.

{Qualifications} embrace:

• 0-2 years’ prior expertise in a technical help position
• Proficient in Microsoft Workplace suite
• Salesforce expertise most well-liked
• Prior CRM expertise most well-liked
• Sturdy consideration to element and time administration
• Sturdy oral and written communication abilities
• Sturdy customer support and battle decision abilities
• Skill to deal with a heavy workload and a number of initiatives with frequent interruptions and schedule modifications
• Associate’s diploma or equal work expertise & needs to be versatile to work on weekends & holidays on a rotational foundation

EEO Dedication

PowerSchool is dedicated to a various and inclusive office. PowerSchool is an equal alternative employer and doesn’t discriminate on the premise of race, nationwide origin, gender, gender identification, sexual orientation, protected veteran standing, incapacity, age, or different legally protected standing. Our inclusive tradition empowers PowerSchoolers to ship the most effective outcomes for our prospects. We not solely rejoice the range of our workforce, we rejoice the varied methods we work. When you have a incapacity and want an lodging concerning our recruiting course of, please tell us by emailing accommodations@powerschool.com.