Who We Are
At Kyndryl, we design, construct, handle and modernize the mission-crucial expertise programs that the world relies on each day. So why work at Kyndryl? We’re at all times transferring ahead – at all times pushing ourselves to go additional in our efforts to construct a extra equitable, inclusive world for our staff, our clients and our communities.
The Function
Have you ever been eager to get into IT however don’t have tech expertise, this could possibly be your gateway. Do you like the way it feels to assist somebody resolve an issue? Need an opportunity to see a number of profession choices up shut earlier than you select your path ahead? Then there’s a great likelihood you’ll love being a Customer Service Representative at Kyndryl.
Being nice on this job is much less about your resume and extra about your persona. We’re on the lookout for pleasant, useful, and empathetic individuals who have an curiosity in expertise however not essentially tech expertise. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, serving to clients resolve their issues each day.
A Customer Service Representative combines the know-how of tech assist with downside fixing and customer support, so carry your folks abilities and we’ll educate you the remainder. It’s a enjoyable and quick-paced function the place you’ll begin studying and contributing immediately. The primary month, you study the ropes and get arrange with one consumer on manufacturing. Quickly, you’ll be multi-tasking and offering interactive options (chat, electronic mail, MS Groups) whereas treating our clients to concierge-degree care.
Additionally, you will work with again-workplace groups to deal with escalations. This is your likelihood to work alongside senior co-staff who will share their data. As you work together with many alternative folks on a wide range of issues, you’ll develop your expertise, talent, and grasp of what different job roles do. As well as, there are plentiful alternatives to seek out and work with mentors.
You possibly can grow to be an knowledgeable with Microsoft 365, particularly Excel, and get educated on a wide range of completely different platforms. And you’ll earn certifications together with Google Cloud, Azure, Microsoft, and many others. Actually, the training alternatives are what most individuals like greatest about this function. It’s enjoyable, difficult, and quick-paced – you undoubtedly gained’t be bored!
Your future at Kyndryl
This is a real “begin right here, go anyplace” alternative. As you get an in depth-up take a look at all kinds of Kyndryl job roles, you possibly can select your profession path. Many have moved as much as the 2nd or third degree escalation staff. Others go on to additional schooling/certifications and extra senior or technical roles.
Who You Are
You’re good at what you do and possess the required expertise to show it. Nonetheless, equally as essential – you’ve a development mindset; eager to drive your personal private {and professional} growth. You’re buyer-centered – somebody who prioritizes buyer success of their work. And eventually, you’re open and borderless – naturally inclusive in how you’re employed with others.
Required Abilities and Expertise
- 0-1 yr expertise in customer support or technical assist function.
- Versatile to work in Voice and Chat Course of.
- Keen to work in Evening Shifts / Rotational Shifts.
- Willingness to Work from Workplace as per Hybrid Work Mannequin.
- Home windows 10 troubleshooting, wonderful communication abilities and in addition customer support abilities.
Most popular Abilities and Expertise
- · Expertise working with Home windows, Mac, or Linux working programs
- · Troubleshooting and downside-fixing experience
- · Assist assist desk expertise
- · Customer assist expertise
- · Expertise modifying approaches and adapting to buyer wants
Being You
Range is an entire lot greater than what we appear like or the place we come from, it’s how we predict and who we’re. We welcome folks of all cultures, backgrounds, and experiences. However we’re not doing it single-handily: Our Kyndryl Inclusion Networks are solely one among some ways we create a office the place all Kyndryls can discover and supply assist and recommendation. This dedication to welcoming everybody into our firm implies that Kyndryl offers you – and everybody subsequent to you – the power to carry your entire self to work, individually and collectively, and assist the activation of our equitable tradition. That’s the Kyndryl Manner.
What You Can Count on
With state-of-the-artwork sources and Fortune 100 purchasers, each day is a chance to innovate, construct new capabilities, new relationships, new processes, and new worth. Kyndryl cares about your nicely-being and prides itself on providing advantages that offer you selection, replicate the range of our staff and assist you and your loved ones by the moments that matter – wherever you’re in your life journey. Our worker studying packages offer you entry to the perfect studying within the business to obtain certifications, together with Microsoft, Google, Amazon, Skillsoft, and lots of extra. By means of our firm-large volunteering and giving platform, you possibly can donate, begin fundraisers, volunteer, and search over 2 million non-revenue organizations. At Kyndryl, we make investments closely in you, we would like you to succeed in order that collectively, we’ll all succeed.
Get Referred!
If you recognize somebody that works at Kyndryl, when requested ‘How Did You Hear About Us’ in the course of the utility course of, choose ‘Worker Referral’ and enter your contact’s Kyndryl electronic mail handle.