In regards to the job
Description
Work from house with Amazon Customer Service!
Position: Customer Service Associate
Job Sort: full-time/half-time
Location: Work from house in (Karnataka), India
Our mission at Amazon is to be Earth’s most buyer-centric firm, and our award-successful Customer Service crew is a key a part of reaching that aim. Doing our greatest for our prospects is the place we get our power, and that’s why you’ll discover we strategy issues otherwise right here. You received’t be requested to learn from a script or be taught dialogue by coronary heart. As a substitute we’ll give you the coaching you should drawback clear up for our prospects. You’ll deliver your distinctive character to each buyer dialog and ship the distinctive assist expertise our prospects love.
What is going to you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you might have a really clear goal: to stop points, clear up queries, and delight our prospects. You’ll be the primary level of contact for our prospects by answering their requests by telephone, chat and/or electronic mail – this consists of every part from order and product inquiries to fee issues and web site steerage. Our Customer Service Associates use quite a lot of instruments to navigate, analysis, and assessment options, and talk successfully with prospects.
What are your hours?
This function requires working variable hours to match when prospects want us most. You’ll work in a single day/day/late shifts and your work week is minimal 40 hrs, for instance: 4x10hrs or 5x8hrs. With the intention to match our buyer demand, we schedule primarily based on quite a lot of totally different shift patterns inside the working hours of 6 am and 11 pm Sunday to Monday. You could be required to work nationwide holidays. You’ll be taught extra about your actual schedule nearer to your begin date.
What strengths will you deliver?
- Laborious-working, articulate, and element-oriented
- Pleasant and buyer-targeted in each state of affairs
- Capacity to be taught shortly and embrace change
- Snug multi-tasking in a excessive-power atmosphere.
What advantages will you obtain?
Advantages
One of many nice issues about becoming a member of Amazon’s Customer Service crew is that you just don’t want previous expertise in customer support. You’ll obtain coaching and be supplied with an entire gear package deal once you be part of. Moreover, we provide a number of advantages, together with:
- Medical insurance coverage
- Pension plan
- Web allowance
- Life-style advantages and retail reductions by our Amazon Extras program
- Professional coaching and ongoing alternatives to be taught extra and develop your expertise
If this function sounds prefer it’s for you, then click on on the hyperlink under to start out the appliance course of!
You’ll want to permit 3 hours to finish the complete utility, together with assessments which can consider your suitability for the function. You’ll have the choice to avoid wasting your utility in the course of the course of and return to it if crucial. We suggest utilizing a laptop computer/desktop pc in an effort to get the perfect expertise.
If profitable, we’ll contact you about subsequent steps!
Amazon is an equal alternatives employer. We imagine passionately that using a various workforce is central to our success. We make recruiting selections primarily based in your expertise and expertise. We worth your ardour to find, invent, simplify and construct.
Defending your privateness and the safety of your knowledge is a longstanding prime precedence for Amazon. Please seek the advice of our Privateness Discover to know extra about how we gather, use and switch the private knowledge of our candidates.
Fundamental {Qualifications}
What {qualifications} do we want from you?
- Minimal age: 18 years previous
- Have the best to work in India
- Robust communication expertise in English (each written and oral fluency)
- Expertise working with a pc
- The provision to work various shifts from Monday to Sunday inside the working hours of 6 am and 11 pm
- Willingness and talent to work in rotating shifts (i.e. early, late, in a single day, weekend, and time beyond regulation as required)
- You may want a quiet, distraction free work house (devoted workplace house with a desk and chair)
- From a technical perspective, a minimal broadband connection of 100MB obtain velocity and 20MP add velocity utilizing a tough-wire ethernet web connection (no WIFI).
I hereby consent to the recording of your video and audio throughout interview phases and in the course of the time period of your employment at Amazon (as relevant) for the needs of proctoring the evaluation and validating your identification. You additional agree that Amazon, Amazon’s approved personnel or third events approved by Amazon could seize and retailer a screenshot of your face which shall be used for the aim of Amazon’s inside data goal and continued identification verification. Additional, you might also be required to indicate a authorities issued ID (besides Aadhaar card) having your picture to Amazon, Amazon’s approved personnel or third events approved by Amazon throughout your interview phases and in your first day of becoming a member of Amazon as an worker. You consent {that a} screenshot of the federal government ID could also be captured by Amazon or Amazon’s approved personnel, or third events approved by Amazon for Amazon’s inside data goal and validation of your identification.