Job Description
- Job Sort: Full Time
- Submit Title: Customer Success Associate
- Qualification: Any Diploma
- Expertise: freshers
- Wage: UpTo 3 LPA (approx)
- Location: work from Home
About Neemtree Web Pvt Ltd
Neemtree is a Specialised Expertise Options Agency with a give attention to Web, Cellular, Cloud and Software program Merchandise Sectors.
We carry robust area experience within the sectors of Client Web, Client Cellular, E-Commerce, M-Commerce, Cloud Computing, SaaS, B2B Web-primarily based companies, and so forth. Due to our focus and area information we’re in a position to present superior service.
Our present shoppers embody established firms, early stage and late stage begin-ups backed by Marquee Enterprise Capital companies.
Particulars
Neemtree Web Pvt Ltd is hiring for the position of Customer Success Associate!
Job Tasks:
- Personal the whole buyer life-cycle of onboarding, adoption, enlargement, and renewal.
- Try to repeatedly drive sooner “time to worth” and enhance general buyer satisfaction & scale back churn.
- Perceive prospects’ aims and the way they translate to outcomes.
- Develop new & enhance current person guides & documentation of the product options & capabilities.
- Determine alternatives for up-promote and cross-promote.
- Deliver clever product suggestions and suggestions from prospects again to the Product & Tech groups.
- Conduct ongoing operational critiques and counsel course of enhancements.
Necessities:
- 0-1 12 months of related expertise
- You have got a aptitude to elucidate the options & performance of the software program
- Glorious written, verbal, and presentation abilities, with a watch for high quality and a spotlight to element
- Possess a excessive diploma of self-motivation, initiative, integrity, self-discipline & dedication
- Distinctive skill to speak and foster optimistic enterprise relationships