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Firm Description:
Sutherland is searching for an attentive and objective-oriented particular person to affix us as Again Workplace Analyst We’re a bunch of pushed and arduous-working people. If you’re seeking to construct a satisfying profession and are assured you’ve got the talents and expertise to assist us succeed, we need to work with you!
Job Abstract
If you’re seeking to construct a satisfying profession and are assured you’ve got the talents and expertise to assist us succeed, it need to work with you. Sutherland is searching for an attentive and objective-oriented particular person to affix it as Again Workplace Analyst.
Job Description
- Job Kind: Work From Home
- Job Function: Customer Service Associate
- Qualification: Any Graduate/12th Pass
- Expertise: Freshers Can Apply
- Wage: Rs.29000 Per Month
Job Obligations
- Troubleshoots buyer issues, identifies root reason behind drawback and makes use of instrument and assets appropriately to find out easy methods to resolve buyer issues
- Tracks and paperwork inbound assist requests and ensures correct notation of buyer issues or points
- Processes a excessive quantity of shopper inquiries of FIS services and products and resolves a focused share of these inquiries
- Updates buyer data and ensures correct entry of contact data
- Could present steerage and mentoring to much less skilled Customer Service Associates
- Supplies buyer assist by telephone, e-mail or instantaneous message to shopper
Job Necessities
- Sturdy consideration to element and time administration
- Potential to deal with a wide range of buyer wants and supply options accordingly
- Potential to work independently and collaboratively
- Energetic listening abilities and the flexibility to stay affected person and calm underneath stress
