- Job Position: Onboarding Specialist
- Qualification: Arts and Science Graduates
- Wage: Greatest in Business
- Job Location: Bangalore
- Expertise: 0 – 2 Years
- Working Days: 5 day work / week
- Final Date: Apply ASAP
About PhonePe Group:
PhonePe is India’s main digital funds firm with 50 crore (500 Million) registered customers and three.7 crore (37 Million) retailers overlaying over 99% of the postal codes throughout India. On the again of its management in digital funds, PhonePe has expanded into monetary companies (Insurance coverage, Mutual Funds, Inventory Broking, and Lending) in addition to adjoining tech-enabled companies equivalent to Pincode for hyperlocal purchasing and Indus App Retailer which is India’s first localized App Retailer. The PhonePe Group is a portfolio of companies aligned with the corporate’s imaginative and prescient to supply each Indian an equal alternative to speed up their progress by unlocking the move of cash and entry to companies.
Tradition
At PhonePe, we take additional care to ensure you give your finest at work, On a regular basis! And creating the correct atmosphere for you is simply one of many issues we do. We empower folks and belief them to do the correct factor. Right here, you personal your work from begin to end, proper from day one. Being captivated with tech is a large a part of being at PhonePe. For those who like constructing know-how that impacts tens of millions, ideating with a few of the perfect minds within the nation and executing in your goals with function and pace, be part of us!
Concerning the position:
We’re in search of specialists for the Inhouse Buyer Expertise workforce. As a specialist, your main duty will entail fixing issues that our clients encounter and you’ll constantly search for excellent and thrilling methods to enhance their expertise.
On this position, you’ll present assist to make sure that points are both resolved quicker or flagged accordingly.
One will contribute to constantly higher and streamline the assist programs by flagging patterns to at all times optimize for higher buyer expertise
Obligations:
- Act with integrity & suppose buyer-first in each interplay
- Deal with fundamental PhonePe account and transaction associated queries
- Potential to flex between telephone & knowledge channels
- Comply with specified course of pointers to result in decision
- Construct buyer belief via their interplay
- Potential to satisfy hourly & every day productiveness targets
- Leverage inner processes and sources to drive decision
- Escalate appropriately taking assist from related groups to resolve buyer points
- Suggest course of enhancements
- Have interaction & Educate clients in order that they’re in a position to leverage PhonePe to the fullest
Best candidate ought to :
- Have glorious written and verbal communications
- Have good learnability
- Be an lively listener and deal properly with objection
- Have robust buyer orientation and skill to adapt/reply to completely different eventualities
- Be a workforce participant, versatile and open to suggestions
- Potential to multitask, prioritise, and handle time successfully
- Ought to be capable of communicate in English and Hindi
- Commencement (10+2+3) is Obligatory
- 0 – 2 years of labor expertise in a buyer dealing with position
- Multilingual expertise (spoken + written) in South Indian languages are most popular
Different Advantages:
- Your lunch is on us!
- 5 day working week (2 rotational week off)
PhonePe Full Time Worker Advantages (Not relevant for Intern or Contract Roles)
- Insurance coverage Advantages – Medical Insurance coverage, Important Sickness Insurance coverage, Unintentional Insurance coverage, Life Insurance coverage
- Wellness Program – Worker Help Program, Onsite Medical Middle, Emergency Help System
- Parental Help – Maternity Profit, Paternity Profit Program, Adoption Help Program, Day-care Help Program
- Mobility Advantages – Relocation advantages, Switch Help Coverage, Journey Coverage
- Retirement Advantages – Worker PF Contribution, Versatile PF Contribution, Gratuity, NPS, Depart Encashment
- Different Advantages – Greater Training Help, Automotive Lease, Wage Advance Coverage