Datamark is Hiring Freshers – Customer support Agent | Work From Home

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ABOUT DATAMARK, INC.

SERVING FORTUNE 100 COMPANIES SINCE 1989

DATAMARK, Inc. is a number one mid-sized Contact Middle and Enterprise Course of Outsourcing (BPO) firm headquartered in El Paso, Texas. We’re sufficiently small to care but large enough to serve the world’s main manufacturers. DATAMARK serves Fortune 500 corporations and huge enterprises from our international places and supply facilities within the U.S., Mexico, and India.

We generate worth, drive significant affect, and speed up your corporation ahead. Leveraging our buyer expertise ecosystem, we guarantee prospects are pleased at each touchpoint in your corporation. Whether or not for buyer care or day by day operations, we provide numerous entrance-workplace and again-workplace outsourcing companies, together with omnichannel, multilingual contact heart options, enterprise course of outsourcing (BPO) options, and digital doc companies.

Leveraging our devoted Enterprise Engineering staff, we guarantee progress by means of buyer collaboration to enhance processes and workflows utilizing Lean Six Sigma methodologies. We relentlessly attempt for operational excellence, constantly exceeding contractual service stage agreements (SLAs) with every of our consumer companions.

Job highlights

• This is an Work from Home Job
• Instructional {and professional} expertise

Job description

POSITION SUMMARY:

We’re on the lookout for a Customer Service Agent (CSA) be a part of our Language Line Options staff. Customer Service Agent (CSA) are for gathering the knowledge from the consumer precisely and appropriately and deviate the decision to the interpreters.

Overview :

• This is an Work from Home Job.
• Nightshift
• CTC – 3 LPA
• On the lookout for candidate inside Tamilnadu

Roles & tasks

• Figuring out the language wants of the caller
• Coming into acceptable buyer info as wanted
• Accessing acceptable databases
• Rapidly transferring calls to the suitable employees member
• Offering extra help when wanted

Instructional {and professional} expertise

• Glorious customer support, communication and interpersonal abilities
• Skill to enter and entry info utilizing a pc terminal whereas responding to buyer wants
• Glorious keyboarding abilities
• Professionalism, accuracy and velocity are important
• Glorious command of the English Language no different language abilities are require