Aircall is Hiring – Porting Specialist – Remote based in India

Aircall is a spot the place voices are valued.

Backed by over $220 million of funding since 2015, we create know-how that fuels accessible, clear and collaborative communication to empower our base of 20,000+ prospects (and rising) to make genuine, human connections.

Dialog is a cornerstone of our tradition. Wherever our folks discover themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at dwelling – everybody has a voice that is valued.

No matter your background, wherever you’re from – we wish you to hitch the dialog. Let’s discuss.

We’re recruiting a Porting Specialist based in Remote India for our worldwide Porting workforce.

What you’ll be doing:

• Coordination: Working with carriers and repair suppliers to facilitate the switch and /or buy of numbers throughout a number of international locations and areas
• Documentation: Making certain that each one needed paperwork and authorizations are accomplished and submitted appropriately not just for porting and buying but in addition for regulatory and quantity administration updates.
• Troubleshooting: Addressing any points that come up in the course of the porting course of, equivalent to discrepancies in account data.
• Buyer Communication: Preserving purchasers knowledgeable in regards to the standing of their porting requests and any potential delays. Answering necessities questions and offering related data in the course of the porting or buy course of
• Basic product Help: Answering fundamental questions and serving to with fundamental setup for brand new onboarding prospects.

What we’re in search of:

• Buyer Service Orientation: Offering wonderful help to purchasers and addressing their considerations or inquiries promptly. (expertise in buyer help is a plus)
• Consideration to Element: Being meticulous in managing documentation and information to stop errors in the course of the course of.
• Downside-Fixing Abilities: Skill to troubleshoot and resolve points which will come up throughout quantity porting.
• Communication Abilities: Clear and efficient communication with purchasers, carriers, and inside groups to convey data and updates.
• Organizational expertise: Organizing and managing a number of requests concurrently, typically underneath tight deadlines.
• Analytical Abilities: Assessing and analyzing data to make sure compliance with rules and to enhance processes.
• Adaptability: Staying up to date on business modifications and adapting to new applied sciences and processes.

We all know that success comes from good work and deserves to be acknowledged and rewarded

We worth people who find themselves daring, formidable, collaborative and buyer-centric. We’re a worldwide group rising collectively.

In the event you love a very good problem, take pleasure in fixing significant issues, and wish to be part of one of many quickest-rising B2B startups, then Aircall is the corporate you’re in search of!

Aircall affords a singular work surroundings and the possibility to collaborate with numerous teammates throughout continents. We’ll present freedom and instruments to permit you to thrive at your finest, and foster an surroundings you are able to do it in.

Why be part of us?

🚀 Key second to hitch Aircall in time period of development and alternatives

💆‍♀️ Our folks matter, work-life steadiness is vital at Aircall

📚 Quick-studying surroundings, entrepreneurial and powerful workforce spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Aggressive wage bundle & advantages (well being protection, lunch, commute, sports activities)

DE&I Assertion: 

At Aircall, we consider variety, fairness and inclusion, regardless of origins, id, background and orientations, are core to our Aircall journey.

We promote lively inclusion to foster a sturdy sense of belonging which is one in all our most important strengths as a enterprise. We try to assemble numerous folks that may enrich and be taught from one another. We pledge to ensure everybody not solely has a seat on the desk however is valued on the desk — offering equal alternatives to develop and thrive.

We’ll continually problem ourselves to guarantee that we reside as much as our ambitions round variety, fairness and inclusion, and hold this dialog open as a result of we understand that we’ve work to do and far to be taught.