- Job Function: Customer Support Associate
- Course of: Non Voice
- Qualification: Any Graduate
- Expertise: 0 – 4 Years
- No. of Openings: 5
- Wage: Greatest in Business
- Venue Location: Chennai
- Stroll-in Date: 23 December – 24 December
About firm
RRD is a number one international supplier of multichannel enterprise communications companies and advertising and marketing options. With greater than 52,000 purchasers and 39,500 staff throughout 34 nations, RRD provides the business€™s most complete providing of options designed to assist corporations€”from Essential Avenue to Wall Avenue€”optimize buyer engagement and streamline enterprise operations throughout the whole buyer journey. RRD provides a complete portfolio of capabilities, expertise and scale that permits organizations all over the world to create, handle, ship, and optimize their advertising and marketing and enterprise communications methods. For extra data, go to the Firm’s website online at€www.rrd.com.
Job description
About us: RRD GO Inventive, with greater than three a long time of experience in enterprise communications, advertising and marketing options, and digital productiveness options, we efficiently assist reimagine buyer experiences for corporations. Our three pillars of International Model Options, Good Work Options, and Expertise & Innovation Providers rework the best way companies work for patrons, constructing robust model loyalty.
Our 8,000 specialists in 42 areas work throughout varied industries to co-create a future-prepared enterprise panorama. We undertake a consultative strategy to digitizing each side of the Customer Journey so you possibly can successfully translate a strategic imaginative and prescient of growth and effectivity right into a superior Customer Expertise. We make it easier to successfully handle buyer wants so you can also make Customer Expertise your aggressive differentiator.
RRD GO CREATIVE presently searching for Customer Support Associate for shared companies staff to hitch in Chennai
Function & obligations
Non-Voice Support:
- Deal with handbook orders and to help clients with inquiries, points, and product data and reply to buyer inquiries by way of e mail, chat, and salesforce
- Doc buyer interactions and preserve correct information within the CRM system
- Collaborate with staff SME/Supervisor to deal with advanced points and escalate when needed
- Help in creating and updating SOP/Work help and data base paperwork to enhance customer support for buyer
Competencies required for the position:
- Customer Expertise – Try to exceed buyer expectations by offering personalised service and help. Collect buyer suggestions and insights to assist enhance services
- Interpersonal Expertise – Wonderful verbal and written communication expertise
- Customer Service Expertise – Communication expertise for efficient consumer interplay
- Time Administration – Ought to have the ability to full all jobs on time
- Adaptability – Ought to have the ability to adapt to any shift relying on the undertaking requirement. Open to staff/course of change
- MS Workplace (Fundamental)
Most well-liked candidate profile
- Schooling {Qualifications}: Any Graduate
- Work Expertise: 0 to 4 years of expertise in customer support or consumer servicing, ideally from a voice and non-voice worldwide Course of
- Wonderful oral and written communication expertise
- Good drawback-fixing talents and a focus to element
- Flexibility to work varied shifts, together with evening and weekends, as wanted
Time and Venue
23 December – 24 December , 11.00 AM – 2.00 PM
RRD, Ground 6, Status Polygon, 471 Anna Salai, Chennai, 600 035