Prodapt Solutions is Hiring Non Voice Executive (International Tech Support) | Chennai

About firm

Prodapt has a singular concentrate on the Connectedness vertical. We companion with the main creators of our hyper-connected world. Prodapts prospects vary from telecom operators, digital / multi-service suppliers (D/MSPs), know-how and digital platform firms within the enterprise of connectedness. 

 Prodapt builds, integrates, and operates options enabling next-generation applied sciences and improvements. Prodapt companies world leaders together with AT&T, Verizon, CenturyLink, Adtran, Vodafone, Liberty International, Windstream, Virgin Media, Rogers, Deutsche Telekom amongst many others. Prodapt’s prospects right this moment assist greater than a billion individuals, and 5 billion gadgets keep linked.

Using over 6000+ individuals, Prodapt has places of work in North America, Europe, Latam, India, and Africa. We’re a part of the 128-year-old enterprise conglomerate, The Jhaver Group, which employs over 30,000 individuals throughout 80+ areas globally.

Job description

Necessities:

1. Technical Data: Proficiency in diagnosing and resolving telecom-related technical points.
2. Buyer Service Expertise: Means to supply glorious buyer assist and guarantee excessive satisfaction ranges.
3. Communication Expertise: Sturdy verbal and written communication expertise in English to successfully work together with US prospects.
4. Shift Flexibility: Willingness to work evening shifts aligning with US time zones.
5. Drawback-Fixing Talents: Functionality to deal with and resolve buyer points effectively and successfully.
6. NPS and CSAT Focus: Understanding and bettering Web Promoter Rating and Buyer Satisfaction metrics.
7. AHT Administration: Means to handle Common Deal with Time to boost effectivity.
8. Gross sales Expertise: Competence in upselling and cross-selling telecom services.
9. Typing Etiquettes: Sustaining professionalism and accuracy in written communication.
10. First Name Decision: Goal to resolve buyer points on the primary interplay.
11. Professionalism: Exhibit knowledgeable demeanor in all interactions.
12. Adaptability: Means to adapt to totally different buyer wants and eventualities.

Roles and Duties

• Technical Troubleshooting: Diagnose and resolve technical points associated to telecom companies, making certain minimal disruption for purchasers.
• Buyer Interplay: Present glorious customer support by means of varied channels (cellphone, chat, e-mail), addressing buyer issues and queries successfully.
• First Name Decision: Goal to resolve buyer points throughout the first interplay to boost buyer satisfaction.
• Documentation: Precisely doc buyer interactions, technical points, and resolutions for future reference and steady enchancment.
• Efficiency Metrics: Give attention to bettering key efficiency indicators corresponding to Web Promoter Rating (NPS), Buyer Satisfaction (CSAT), and Common Deal with Time (AHT).
• Communication: Talk technical data clearly and successfully to prospects, making certain they perceive the options supplied.
• Gross sales Assist: Determine alternatives to upsell or cross-sell telecom services when acceptable.
• Professionalism: Keep knowledgeable demeanor in all interactions, adhering to firm insurance policies and procedures.
• Crew Collaboration: Work collaboratively with workforce members and different departments to resolve complicated points and enhance general service high quality.
• Adaptability: Adapt to totally different buyer wants and eventualities, offering tailor-made assist and options.

Advantages

*Two Means Cab Facility

*One Day Meal

Candidates with Good Communication In English and prepared to work in Night time Shift can apply for this job.