Job Description
Talent required: Customer Operations – Voice – Collections Processing
Designation: Customer Contact Comms Associate
{Qualifications}:BCom
Years of Expertise:1 to three years
About Accenture
Accenture is a worldwide skilled providers firm with main capabilities in digital, cloud and safety.Combining unmatched expertise and specialised abilities throughout greater than 40 industries, we provide Technique and Consulting, Know-how and Operations providers, and Accenture Track— all powered by the world’s largest community of Superior Know-how and Clever Operations facilities. Our 699,000 folks ship on the promise of expertise and human ingenuity day-after-day, serving shoppers in additional than 120 international locations. We embrace the facility of change to create worth and shared success for our shoppers, folks, shareholders, companions and communities.Go to us at www.accenture.com
What would you do?
You can be aligned with our Finance Operations vertical and will likely be serving to us in figuring out monetary outcomes by accumulating operational information/stories, while conducting evaluation and reconciling transactions. Customer Operations – Voice – Assist desk position – ticket decision The Collections Operations workforce focuses on managing collections and disputes corresponding to debt assortment, reporting on aged debt, unhealthy debt provisioning, commerce promotions, and outperform money reconciliations. The workforce is answerable for comply with up for lacking remittances, put together refund bundle with accuracy and provide to shoppers, document all collections actions in a constant method as per shopper course of (instrument), supply of course of necessities to realize key efficiency targets, and guarantee compliance to inner controls, requirements, and laws.
What are we searching for? . .
Roles and Obligations:
- On this position you might be required to resolve routine issues, largely by way of precedent and referral to basic pointers
- Your anticipated interactions are inside your individual workforce and direct supervisor
- You can be offered detailed to reasonable stage of instruction on day by day work duties and detailed instruction on new assignments
- The selections that you simply make would affect your individual work
- You can be a person contributor as part of a workforce, with a predetermined, centered scope of labor
- Please observe that this position could require you to work in rotational shifts
Life at Accenture
Work the place you are impressed to discover your passions and the place your skills are nurtured and cultivated. Innovate with main-edge applied sciences on a few of the coolest tasks you may think about.