In regards to the job
Genpact (NYSE: G) is a world skilled providers and options agency delivering outcomes that form the long run. Our 125,000+ individuals throughout 30+ nations are pushed by our innate curiosity, entrepreneurial agility, and want to create lasting worth for purchasers. Powered by our objective – the relentless pursuit of a world that works higher for individuals – we serve and rework main enterprises, together with the Fortune World 500, with our deep enterprise and trade data, digital operations providers, and experience in knowledge, expertise, and AI.
Inviting purposes for the function of Process Associate/Developer/ Administration Trainee- Customer Service
Responsibilities
- Technical Assist for Onboard Fleet Providers SaaS Part, together with buyer issues, questions, fee points, and many others.
- Technical help for Mobileye 8 Join {hardware}.
- Pre-gross sales help for Onboard Fleet Providers, addressing questions from potential prospects.
- Assist technical queries for {hardware}: NUCs, Processors, Wi-fi, Graphics, Unison, Ethernet Merchandise and many others. and OEM Merchandise (laptops and many others.) by way of Name, Chat and E mail.
- Carry out troubleshooting to repair the shopper points by way of Name, Chat and E mail
- Carry out RAS (Distant Entry Session) when required by way of Chat and Cellphone
- Anticipated to take calls.
- Comply with-ups by way of E mail and cellphone on instances.
- Information base Article creation for dealing with queries.
- Determine and personal Lean and Transformation initiatives.
{Qualifications} we search in you!
Minimal {Qualifications}
- Must be fluent in related language e.g. English, Hindi, Telugu, Arabic (If Relevant)
- Ought to have a bachelor’s diploma or greater, (B. Tech/ BCA/BSc Pc Science might be most well-liked)
- Good communication expertise, each written and oral, and may be capable to deal with shopper interplay.
- Fundamental Information on Microsoft Workplace, Home windows Working Methods, {hardware}
- Good Information of Desktop/Servers, {hardware}: NUCs, Processors, Wi-fi, Graphics, Unison, Ethernet Merchandise and many others. and OEM Merchandise (laptops and many others.)
- Capability to handle a number of priorities.
- Customer Expertise & Process Enchancment Capabilities.
Most well-liked {Qualifications}/ Expertise
- Must be keen to work Versatile hours.
- Must be keen to work on weekends and holidays.
- Capability to handle a number of priorities.
Genpact is an Equal Alternative Employer and considers candidates for all positions with out regard to race, shade, faith or perception, intercourse, age, nationwide origin, citizenship standing, marital standing, army/veteran standing, genetic info, sexual orientation, gender identification, bodily or psychological incapacity or another attribute protected by relevant legal guidelines. Genpact is dedicated to making a dynamic work atmosphere that values variety and inclusion, respect and integrity, buyer focus, and innovation. For extra info, go to www.genpact.com . Comply with us on Twitter, Fb, LinkedIn, and YouTube.
Moreover, please do observe that Genpact doesn’t cost charges to course of job purposes and candidates usually are not required to pay to take part in our hiring course of in another manner. Examples of such scams embrace buying a ‘starter package,’ paying to use, or buying gear or coaching.