Overview
Firstsource is operate-led and different folks-first. We create price for our worldwide purchasers by elevating their shoppers’ experience at every interaction, be it a reputation, click on on, faucet, message, or chat. Delivering an superior experience to purchasers begins on the inside – by connecting every Firstsourcer to the place’s operate. We upskill our people in new-age utilized sciences and provides consideration to supporting their bodily, financial, and psychological properly-being. The result? Everyone aligned to our ‘Digital First, Digital Now’ approach, our north star, the place we pair experience and human contact. Our work focuses on simplifying superior enterprise processes to help our worldwide purchasers be further setting pleasant, get financial financial savings and execute brilliantly.
Description:
Job Description
- Help enterprise initiatives by way of information evaluation, identification of implementation obstacles and person acceptance testing of latest programs.
- Perceive the Business processes and Purposeful necessities finish to finish.
- Determine and analyze person necessities, procedures, and issues to enhance present processes.
- Carry out detailed evaluation on assigned tasks, advocate potential enterprise options and help with implementation.
- Determine methods to boost efficiency administration and operational reviews associated to new enterprise implementation processes.
- Develop and incorporate organizational finest practices into enterprise purposes.
- Lead downside fixing and coordination efforts between numerous enterprise items.
- Help with formulating and updating departmental insurance policies and procedures.
Location : Chennai
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Our story is centered spherical our PEOPLE. From day one, it is best to have the prospect to play a job in one of the simplest ways our story unfolds. It’s possible you’ll be empowered to Aspire, Receive, and Advance – with benefits and options every inside and outdoor the office. The best way during which we measure, enhance and reward effectivity is designed that may help you pursue your wishes – in a convention of learning, meritocracy and excellence.