💡 At Hitachi Energy, we imagine that persons are our biggest asset. We’re dedicated to delivering top-tier L1 assist providers to our clients worldwide. You probably have a ardour for problem-solving, IT assist, and customer support, this might be the excellent alternative for you!
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| Location | Chennai, Tamil Nadu, India |
| Job sort | Full time |
| Expertise | Entry Stage |
| Job perform | Buyer Service & Contact Heart Operations |
Mission Assertion: At Hitachi Energy, it’s the folks that matter most – to us and our clients. This position is particularly designed to cater L1 assist.
Foremost Accountabilities:
- Be the primary level of contact and gateway to extra superior providers, which can present first-line assist to our clients and the worldwide HE networks.
- Must play the position of L1 assist wherever relevant.
- Responding to incoming inquiries by way of phone, e-mails, web- and different attainable channels effectively with confidence and professionalism.
- Be a buyer advocate for well timed response to points and drawback decision and escalation.
- Report all actions taken towards resolving buyer points.
- Capable of multitask and keep an organized work setting.
- The place required, assist clients throughout run time actions and supply on-line troubleshooting assist and backbone.
- Residing Hitachi Energy’s core values of security and integrity, which suggests taking duty in your actions whereas caring in your colleagues and the enterprise.
- Participation in making certain 24/7 availability.
🌟 What Does an L1 Support Specialist Do?
As an L1 Support Specialist, you can be the first level of contact for purchasers, offering real-time technical help and problem decision. Your position contains:
✅ Dealing with buyer inquiries by way of telephone, electronic mail, and web-based channels.
✅ Offering first-level troubleshooting and escalating complicated points.
✅ Monitoring and reporting on problem decision progress.
✅ Making certain 24/7 assist availability for seamless service.
✅ Advocating for purchasers by making certain fast responses and options.
🔍 Why Select a Profession in IT Support?
✔️ Excessive-demand discipline with glorious profession progress.
✔️ Alternatives for upskilling and specialization.
✔️ Aggressive wage and world work setting.
✔️ Work with cutting-edge know-how in a number one group.
Join Hitachi Energy and turn out to be part of an revolutionary world IT assist staff! 🚀
📢 Apply right now and kickstart your journey in IT assist!
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- Sutherland Hiring Freshers for International Voice Process – Chennai Walk-in Drive (Aug 2025)
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