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About Us
With electrical automobiles anticipated to be practically 30% of recent car gross sales by 2025 and greater than 50% by 2040, electrical mobility is turning into a actuality. ChargePoint (NYSE: CHPT) is on the heart of this revolution, powering one of many world’s main EV charging networks and a complete set of {hardware}, software program and cell options for each charging want throughout North America and Europe. We deliver collectively drivers, companies, automakers, policymakers, utilities and different stakeholders to make e-mobility a world actuality.
Since our founding in 2007, ChargePoint has targeted solely on making the transition to electrical straightforward for companies, fleets and drivers. ChargePoint provides a as soon as-in-a-lifetime alternative to create an all-electrical future and a trillion-greenback market.
At ChargePoint, we foster a optimistic and productive work setting by committing to dwell our values of Be Brave, Cost Collectively, Love our Prospects, Function with Openness, and Relentlessly Pursue Superior. These values information how we present up day-after-day, align, and work collectively to construct a brighter future for all of us.
Be a part of the crew that is constructing the EV charging business and make your mark on how individuals and items will get in every single place they should go, in any context, for generations to come back.
Stories To
Senior Supervisor, International IT & Community
What You Will Be Doing
We’re in search of a devoted and element-oriented IoT Operations Specialist to affix our crew. This position is essential in guaranteeing the seamless operation of our IoT community, which helps over 200,000 units by means of a number of mobile IoT suppliers. The IoT Operations Specialist will monitor gadget connectivity, handle community cleanliness, and act as a liaison between our enterprise and IoT suppliers. This place requires wonderful downside-fixing abilities, the flexibility to deal with a number of duties concurrently, and sturdy communication talents to maintain inner stakeholders knowledgeable throughout outages.
What You Will Deliver to ChargePoint
- Monitor and keep the connectivity of IoT units throughout numerous mobile suppliers.
- Diagnose and troubleshoot connectivity points, escalating to suppliers as vital.
- Open and handle help tickets with IoT suppliers to resolve community points.
- Talk successfully with inner stakeholders, offering well timed updates throughout outages and incidents.
- Collaborate with the enterprise to help new initiatives and guarantee seamless integration with IoT suppliers.
- Determine and develop automation of repetitive and bulk duties.
- Determine and report upon bug patterns. Work intently with growth crew on resolutions.
- Present degree 4 debugging help for station points.
- Additional concepts and outline initiatives that may help NOC crew in supporting 500,000+ stations.
- Implement options wanted for superior monitoring.
- Present well timed experiences to administration on the well being of the ChargePoint community.
- Preserve and replace the standing web page to tell the enterprise of present community standing and any ongoing points.
- Help within the transition from legacy IoT suppliers to streamline operations.
- Doc and revise current documentation on current processes to make sure all members of Community Operations crew can deal with comparable duties. Cross-practice different members of the division by means of common conferences and data-sharing periods. Necessities
Necessities
- Bachelor’s diploma in Pc Science or a associated discipline.
- Expertise in IoT operations, community administration, or an analogous position.
- Robust understanding of mobile IoT connectivity and community troubleshooting.
- Superior data in shell scripting (BASH)
- Data of Python or different trendy languages used to automate processes
- Good Linux data a plus
- Familiarity with community topology, VPNs, entry rights
- Data of databases, SQL queries, report writing
- Expertise documenting current and new processes and procedures
- Course of administration/optimization abilities
- Familiarity with Confluence and Jira a plus
- Glorious communication abilities, each written and verbal.
- Potential to handle a number of duties and prioritize successfully in a quick-paced setting.
- Downside-fixing mindset with consideration to element.
Shift Time – 8:30pm to 4:30am IST
Most well-liked {Qualifications}:
- Expertise working with a number of IoT suppliers.
- Familiarity with cloud-based mostly SaaS providers.
- Earlier expertise in a job requiring cross-useful collaboration.
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