Accenture Hiring Customer Service New Associate – Gurugram

Accenture Hiring Customer Service

Job Description

Ability required: Question Administration – Service Desk Voice Help

Designation: Administration Degree – New Affiliate

Job Location: Gurugram

{Qualifications}: Any Commencement

Years of Expertise: 0 to 1 years

About Accenture

Accenture is a world skilled providers firm with main capabilities in digital, cloud and safety. Combining unmatched expertise and specialised expertise throughout greater than 40 industries, we provide Technique and Consulting, Know-how and Operations providers, and Accenture Tune— all powered by the world’s largest community of Superior Know-how and Clever Operations facilities. Our 699,000 folks ship on the promise of expertise and human ingenuity day by day, serving shoppers in additional than 120 international locations. We embrace the ability of change to create worth and shared success for our shoppers, folks, shareholders, companions and communities.Go to us at www.accenture.com

What would you do?

You’ll be aligned with our Buyer Help vertical and assist us in managing/ resolving prospects question, dealing with escalations and complaints of the dissatisfied prospects & giving finest resolutions. Additionally, you will be accountable for closing the fault and complaints inside SLA’s. The Question Administration crew is accountable for the Inbound/Outbound calls and e-mail/chat assist to resolve buyer points. The function is aligned to our Service Desk Voice Help crew which is accountable for performing everyday operations whereas sustaining SLAs & fixing queries associated to disputes whereas coordinating with prospects. The crew critiques service requests primarily based on the predefined scope of assist, data, diagnoses, and troubleshoots buyer raised incidents. In addition they handle unplanned interruptions to revive regular service operations as shortly as attainable for voice interactions.

What are we on the lookout for?

• Adaptable and versatile

Roles and Duties

• On this function you’re required to unravel routine issues, largely by precedent and referral to common pointers
• Your main interplay is inside your personal crew and your direct supervisor
• On this function you can be given detailed directions on all duties
• The selections that you just make impression your personal work and are carefully supervised
• You’ll be a person contributor as part of a crew with a predetermined, slender scope of labor
• Please notice that this function might require you to work in rotational shiftsSHOW LESS

Qualifications

Any Graduate

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