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Accenture has opened new opportunities in Chennai, Tamil Nadu for the role of Utility Bill New Associate under Backoffice – Service Desk Non-Voice Support. This is a great entry-level role for freshers and candidates with up to 1 year of experience who are looking to start their career with a leading global organization.
📌 Job Overview
- Company: Accenture
- Role: Utility Bill New Associate
- Skill Required: Backoffice – Service Desk (Non-Voice Support)
- Job Type: Full-Time
- Work Mode: On-site
- Location: Chennai, Tamil Nadu
- Experience: 0 to 1 year
- Qualification: Any Graduation
🏢 About Accenture
Accenture is a global professional services company with strong capabilities in digital, cloud, and security. With expertise across 40+ industries, Accenture delivers Strategy & Consulting, Technology, Operations, and Accenture Song services. With over 784,000 employees serving clients in 120+ countries, Accenture combines technology and human ingenuity to create long-term value.
🧠 Role Description
As a Utility Bill New Associate, you will be aligned with Accenture’s Customer Support vertical, working primarily in a non-voice backoffice role. The position focuses on handling customer queries, service requests, and data-related operations through email, chat, and web-based platforms.
This role supports Data and AI backoffice operations, ensuring smooth processing, management, and resolution of service requests within defined SLAs.
📋 Roles & Responsibilities
- Handle customer queries, escalations, and complaints through non-voice channels
- Record, diagnose, troubleshoot, and resolve incidents or assign them as per scope
- Close faults and complaints within defined Service Level Agreements (SLAs)
- Perform data entry, email, and chat-based support tasks
- Manage unplanned service interruptions and restore normal operations quickly
- Follow predefined guidelines and standard operating procedures
- Work as an individual contributor within a supervised team environment
- Adhere to rotational shift requirements as per business needs
🎓 Eligibility Criteria
✅ Education
- Any Graduation (UG from any stream)
✅ Experience
- Freshers or candidates with 0–1 year experience
✅ Other Requirements
- Willingness to work in flexible / rotational shifts
- Comfortable working from Chennai location (work from office)
- Basic computer knowledge and ability to follow detailed instructions
👤 Ideal Candidate Profile
- Fresher-friendly mindset with eagerness to learn
- Ability to solve routine problems using standard guidelines
- Good coordination and communication within the team
- Attention to detail in data and service desk operations
📍 Job Location
- Chennai, Tamil Nadu
⚠️ This is a work-from-office role. Candidates should be comfortable working on-site.
📝 Application Process
- Applications are managed off LinkedIn
- Eligible candidates can apply directly through the official Accenture job portal or LinkedIn posting
👉 Early application is recommended as response volume is high.
⚠️ Important Disclaimer
- Accenture does not charge any fees at any stage of the hiring process.
- Do not make payments to anyone claiming to offer jobs on behalf of Accenture.
- Apply only through official Accenture platforms or verified job postings.
🔍 Final Thoughts
If you are a fresher or early-career graduate looking for a non-voice backoffice role in Chennai, this Accenture Utility Bill New Associate position is an excellent opportunity to begin your professional journey with a globally recognized company.
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