Job Details
- Job Role: Technical support specialist
- Qualification: Any Graduation
- Salary: Best in Industry
- Job Location: Chennai
- Shift: 2.30 PM to 11.30 PM and 9.00 PM to 6.00 AM
- Last Date: Apply ASAP
Description
Workforce: Lyric – Shopper Success- Support Workforce
Place Title: Technical Support Specialist
Reporting To: Supervisor – Technical Support
Open to work in shifts. (UK shift: 2.30 PM to 11.30 PM, US shift: 9.00 PM to six.00 AM)
Lyric by ADP is on the lookout for an enthusiastic and extremely motivated Technical Support Specialist to establish, diagnose and resolve buyer points. As a Technical Support Specialist, you’ll work with Buyer Success, Product and Engineers to advocate for our prospects. You’ve got a ardour for fixing difficult issues and studying new know-how. That is an thrilling alternative to work in a difficult, quick-paced setting with a excessive-efficiency group.
At Lyric by ADP, we attempt for each interplay to be pushed by our CORE values: Insightful Experience, Integrity is Every part, Service Excellence, Inspiring Innovation, Every Particular person Counts, Outcomes-Pushed, and Social Accountability.
Duties:
- Develop and keep in-depth data of ADP Subsequent Gen software program.
- Liable for offering tier 1 & 2 technical support to Lyric prospects.
- Triage tier 3 queries and make the most of product data to precisely route or escalate tickets to applicable inside groups.
- Handle points reported by prospects from preliminary contact to decision submitted by an incident administration system.
- Observe up with inside groups with applicable updates and guarantee tickets are up to date and closed in a well timed method.
- Prioritize and resolve service requests and incidents inside predetermined SLAs.
- Preserve inside knowledgebase and exterior documentation.
- Contribute to departmental initiatives and establish alternatives for course of enchancment.
Necessities:
- Sturdy written and verbal communication expertise
- Vital thinker with sturdy organizational and time administration expertise
- Means to be empathetic, compassionate, responsive and resourceful.
- A robust curiosity and the flexibility to study rapidly.
- Means to successfully talk and collaborate cross-functionally with Buyer Success, Product and Engineering Groups
- Inventive drawback-fixing and analytical expertise
- Means to work in a difficult and quick-paced setting.
- Means to multi-process, prioritize work and adapt to altering environments.
- Open to work in shifts. (UK shift: 2.30 PM to 11.30 PM, US shift: 9.00 PM to six.00 AM)
Variety, Fairness, Inclusion & Equal Employment Alternative at ADP: ADP is dedicated to an inclusive, numerous and equitable office, and is additional dedicated to offering equal employment alternatives no matter any protected attribute together with: race, colour, genetic info, creed, nationwide origin, faith, intercourse, affectional or sexual orientation, gender id or expression, lawful alien standing, ancestry, age, marital standing, protected veteran standing or incapacity. Hiring choices are based mostly upon ADP’s working wants, and applicant advantage together with, however not restricted to, {qualifications}, expertise, means, availability, cooperation, and job efficiency.