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Amazon is hiring Customer Service Associates (CS Associate) for its Virtual / Work From Home customer support team in Karnataka. This is a great opportunity for freshers and experienced candidates who are looking for a stable job with a global brand like Amazon.
🏢 Company Overview – Amazon
Amazon is one of the world’s largest e-commerce and technology companies, known for its customer-centric approach and innovative work culture. As a Customer Service Associate, you will play a key role in ensuring customer satisfaction by resolving queries and providing accurate support.
📌 Job Details
- Job Title: Customer Service Associate (CS Associate)
- Job ID: 3146205
- Company: Amazon
- Location: Karnataka (Virtual / Work From Home)
- Job Type: Full-Time
- Department: Customer Service
- Employment Mode: Remote
📝 Job Description
As an Amazon Customer Service Associate, you will be the first point of contact for customers. Your main goal is to prevent issues, resolve queries, and deliver an excellent customer experience.
You will assist customers through:
Customer queries may include:
- Order tracking & product information
- Payments & refunds
- Account and website navigation
- General support and issue resolution
You will use Amazon’s internal tools to research and provide accurate solutions while maintaining clear and professional communication.
⏰ Working Hours & Shifts
- Minimum 40 hours per week
- Rotational shifts (Early / Late / Overnight)
- Operating hours: 6:00 AM – 11:00 PM
- Working days: Monday to Sunday
- May require working on national holidays
📌 Exact shift details will be shared closer to the joining date.
✅ Key Responsibilities
- Handle customer queries professionally via phone, chat, or email
- Resolve issues efficiently and delight customers
- Use multiple tools to research and provide solutions
- Maintain high standards of communication and accuracy
- Adapt to different shift patterns based on business needs
🎓 Eligibility & Basic Qualifications
- Minimum age: 18 years
- Must have the right to work in India
- Strong English communication skills (written & spoken)
- Basic computer knowledge
- Willingness to work rotational shifts
- Ability to work from home with:
- Quiet, distraction-free workspace
- Dedicated desk and chair
- Broadband internet:
- 100 Mbps download
- 20 Mbps upload
- Wired Ethernet connection (Wi-Fi not allowed)
🌟 Preferred Qualifications
- Prior experience in customer service (voice / chat / email)
- Strong written and verbal English communication skills
🏠 Work From Home Requirements
- Dedicated home office setup
- Stable wired internet connection
- Ability to work independently and meet performance targets
♿ Inclusive Work Culture
Amazon promotes an inclusive workplace. Candidates who require accommodation or support during the hiring process can request assistance during the application or onboarding stages.
📍 Job Location
- India, Karnataka
- Virtual / Remote (Work From Home)
🚀 Why Join Amazon?
- Work with a global brand
- Stable career growth opportunities
- Professional training & support
- Inclusive and employee-friendly work culture
- Work-from-home flexibility
🔔 How to Apply
Interested candidates can apply directly through the official Amazon Careers portal.
👉 Apply early to increase your chances of selection.
