Amazon Hiring: MyHR Live Support Advisor [S], MHLS | Contract Role | 0โ€“10 Years Exp. | Apply Now

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Amazon Hiring: MyHR Live Support Advisor [S], MHLS | Contract Role | 0โ€“10 Years Exp. | Apply Now

๐Ÿš€ About Amazon MyHR Live Support Role

Amazon believes that โ€œEvery Day is Day One.โ€ As the company strives to be Earthโ€™s Best Employer, it is looking for passionate, talented, and driven individuals to join its MyHR Live Support Team โ€“ a global HR contact center that supports over 1.5 million Amazon employees worldwide.

This team delivers world-class HR support and assists Amazonians with critical services such as:

  • ๐ŸŒ Time-off and leave management
  • ๐Ÿš€ Employee relocations
  • ๐Ÿ” Offboarding and employment verification
  • โค๏ธ Benefits and bereavement support
  • ๐Ÿ’ฐ Pay, payroll, and compensation services

If you are empathetic, customer-obsessed, and thrive in a fast-paced environment, this is the perfect opportunity to build your career with one of the worldโ€™s most innovative companies.

๐Ÿ“ Location: Karnataka, India
๐Ÿข Company: Amazon Development Center India (ADCI)
๐Ÿ“… Job ID: 2868479
๐Ÿ’ผ Role: MyHR Live Support Advisor [S], MHLS
๐Ÿ“ Employment Type: Contractual (Full-Time)
๐ŸŽ“ Eligibility: Bachelorโ€™s/Masterโ€™s Degree
๐Ÿง‘โ€๐Ÿ’ป Experience: 0 โ€“ 10+ Years
๐ŸŒ Work Mode: On-site / Rotational Shifts

๐Ÿš€ About Amazon MyHR Live Support Role

Amazon believes that โ€œEvery Day is Day One.โ€ As the company strives to be Earthโ€™s Best Employer, it is looking for passionate, talented, and driven individuals to join its MyHR Live Support Team โ€“ a global HR contact center that supports over 1.5 million Amazon employees worldwide.

This team delivers world-class HR support and assists Amazonians with critical services such as:

  • ๐ŸŒ Time-off and leave management
  • ๐Ÿš€ Employee relocations
  • ๐Ÿ” Offboarding and employment verification
  • โค๏ธ Benefits and bereavement support
  • ๐Ÿ’ฐ Pay, payroll, and compensation services

If you are empathetic, customer-obsessed, and thrive in a fast-paced environment, this is the perfect opportunity to build your career with one of the worldโ€™s most innovative companies.

๐Ÿ“Œ Job Overview โ€“ MyHR Live Support Advisor

As a MyHR Live Support Advisor, youโ€™ll be on the frontlines of Amazonโ€™s employee experience โ€” supporting Amazonians globally via live phone calls and chats. Your role will involve solving complex HR queries, handling sensitive information with confidentiality, and delivering exceptional customer service in real time.

You will be part of a dynamic 24/7 support team that prioritizes customer satisfaction, compliance, and operational excellence.

๐Ÿง  Key Responsibilities

  • ๐Ÿ“ž Manage high-volume interactions: Handle live calls and chats with Amazon employees globally.
  • ๐Ÿ”Ž Resolve HR inquiries: Use FAQs, SOPs, and knowledge bases to resolve employee queries or escalate complex issues.
  • ๐Ÿ’ฌ Empathetic communication: Build trust with employees through compassionate, solution-oriented conversations.
  • โš™๏ธ Problem-solving: Use judgment and critical thinking to balance process adherence with employee needs.
  • ๐Ÿค Collaboration: Work with cross-functional teams to resolve issues and improve policies.
  • ๐Ÿ“Š Performance metrics: Achieve targets for handling time, first-contact resolution, and satisfaction scores.
  • ๐Ÿ• Shift flexibility: Support 24/7 operations, including weekends, evenings, and overnight shifts.

๐ŸŽ“ Basic Qualifications

โœ… Bachelorโ€™s or Masterโ€™s degree in any field
โœ… 0 โ€“ 10+ years of experience in contact center, customer service, or HR
โœ… Fluent English communication skills (written and spoken)
โœ… Schedule flexibility to support 24/7 operations
โœ… Stable internet connection (50โ€“100 Mbps) before joining

โญ Preferred Qualifications

  • 5+ years of experience in contact center or HR roles
  • Familiarity with US federal and state leave/disability laws
  • Experience providing HR consultation and guidance
  • Proven empathy and customer relationship skills
  • Strong ability to manage confidential information
  • Exceptional problem-solving, multitasking, and analytical skills

๐Ÿ’ผ Why Join Amazon?

Working as a MyHR Live Support Advisor gives you an opportunity to:

๐ŸŒŸ Support a global workforce of over 1.5 million employees
๐Ÿค Build meaningful connections through empathetic communication
๐Ÿš€ Work in a fast-paced, high-impact environment
๐Ÿ“ˆ Grow your career in HR, customer service, or operations at a global tech leader
๐Ÿ† Be part of Amazonโ€™s mission to become Earthโ€™s Best Employer


๐Ÿ“ Job Details Summary

DetailsInformation
RoleMyHR Live Support Advisor [S], MHLS
CompanyAmazon (ADCI โ€“ Karnataka)
Job ID2868479
LocationKarnataka, India
Employment TypeContractual
Experience0 โ€“ 10+ years
EducationBachelorโ€™s / Masterโ€™s Degree
Work ModeOn-site (24/7 Shift)

๐Ÿ“… How to Apply

Ready to make a difference and grow your career with Amazon? Apply now before the application window closes.

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