Amazon Hiring Seller Partner Support – WFH | Apply Now

Amazon Hiring Seller Partner Support

Job Description:  The Promoting Accomplice Assist (SPS) Affiliate acts as the first interface between Amazon and our third celebration sellers, offering telephone and e mail help ruled by inner service stage agreements. The SPS affiliate might be chargeable for offering well timed and correct operational help to third celebration Sellers on the Amazon platform. The profitable candidate has a direct, distinct impact on the expertise of consumers of Amazon, making a robust report of buyer focus a excessive commonplace for the position. A SPS affiliate is anticipated to deal with power system points, present course of enhancements, develop inner documentation, and contribute to a group surroundings. Digital Contact Middle (VCC) associates are anticipated to work from a house location accepted by Amazon for all scheduled hours. It’s the accountability of the associates to make sure uninterrupted web connectivity and work- like surroundings at dwelling location in order that associates can ship their greatest by way of productiveness and high quality.

Roles and Obligations:

• The Vendor Assist Affiliate demonstrates finish to finish possession of each vendor interplay coupled with proactive drawback fixing and offers distinctive help to sellers.
• Demonstrates efficient, clear {and professional} written and oral communication.
• Supplies immediate and environment friendly service to Amazon Sellers and Retailers together with the suitable escalation of Sellers’ points.
• Maintains a constructive {and professional} demeanor at all times portraying the corporate in a constructive mild and successfully managing delicate points.
• Demonstrates glorious time-management abilities and the power to work independently whereas utilizing departmental assets, insurance policies and procedures.
• Contributes to a constructive group surroundings and proactively aids group members with troublesome contacts as wanted.
• Maintains acceptable efficiency metrics equivalent to high quality, productiveness, first contact decision, and attendance.
• Actively seeks options by way of logical reasoning and information interpretation abilities and identifies tendencies to acceptable channel together with enchancment options.
• Liaise with different departments equivalent to Buyer Service, Service provider Investigations, or Funds groups as required to resolve Vendor’s points and questions

Primary {Qualifications} & Requirement

• Training: Bachelor Diploma in any self-discipline with 0-10 years of expertise.
• Glorious written and verbal communication in English.
• Shifts: The job entails working in a 24/7 surroundings together with night time shifts and the shifts are determined primarily based on the enterprise requirement.
• Candidates keen to work on Cellphone/chat & emails (concurrent blended profile)
• Ought to be keen to service promoting companions from all marketplaces throughout the Globe (Together with India USA EU and ME)
• Ought to have energy again up in case of energy shut down. as much as the length of his shift
• Weekly Off: Rotational two- consecutive day without work (it’s a 5-day working week with 2 consecutive days off.
• Through the first 4 months (Coaching & Transition) no unplanned leaves are allowed.
• Skill to make use of a desktop/Laptop computer and familiarity with Web Browsers, Home windows OS, Microsoft Outlook and MS Workplace.
• House surroundings free from background noise the place you’ll be able to hook up with the web and work in your deliverables.
• Ought to have a great web reference to a minimal pace of 20 MBPS or higher and will have at the least 100 GB information from a dependable supplier.
• Ought to have entry to cell phone always from a dependable supplier.
• Ought to have energy again up in case of energy shut down.
• Candidates who’re primarily based in Telangana solely ought to apply.

Amazon Hiring Seller Partner Support.Excellent written and verbal communication in English.Shifts: The job involves working in a 24/7 Shift..

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