DESCRIPTION
Earn a living from home with Amazon Customer Service!
Position: Customer Service Associate
Job Sort: Seasonal
Location: Earn a living from home in (Tamil Nadiu), India
Our mission at Amazon is to be Earth’s most buyer-centric firm, and our award-profitable Customer Service workforce is a key a part of reaching that aim. Doing our greatest for our prospects is the place we get our vitality, and that’s why you’ll discover we method issues in a different way right here. You gained’t be requested to learn from a script or be taught dialogue by coronary heart. As an alternative we’ll give you the coaching you’ll want to downside resolve for our prospects. You’ll deliver your distinctive persona to each buyer dialog and ship the distinctive assist expertise our prospects love.
What’s going to you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you may have a really clear objective: to stop points, resolve queries, and delight our prospects. You’ll be the primary level of contact for our prospects by answering their requests via telephone, chat and/or electronic mail – this consists of all the pieces from order and product inquiries to fee issues and web site steerage. Our Customer Service Associates use a wide range of instruments to navigate, analysis, and overview options, and talk successfully with prospects.
What are your hours?
This function requires working variable hours to match when prospects want us most. You’ll work in a single day/day/late shifts and your work week is minimal 40 hours. So as to match our buyer demand, we schedule based mostly on a wide range of completely different shift patterns throughout the working hours of 6am and 11 pm Sunday to Monday. Chances are you’ll be required to work nationwide holidays. You’ll be taught extra about your precise schedule nearer to your begin date.
What {qualifications} do we want from you?
- Minimal age: 18 years previous
- Have the best to work in India
- Sturdy communication abilities in English (each written and oral fluency)
- Expertise working with a pc
- The supply to work various shifts from Monday to Sunday throughout the working hours of 6 am and 11 pm
- Willingness and talent to work in rotating shifts (i.e. early, late, in a single day, weekend, and time beyond regulation as required)
- You will want a quiet, distraction free work area (devoted workplace area with a desk and chair)
- From a technical perspective, a minimal broadband connection of 20MB obtain velocity and 8MP add velocity utilizing a tough-wire ethernet web connection (no WIFI).
What strengths will you deliver?
- Arduous-working, articulate, and element-oriented
- Pleasant and buyer-centered in each state of affairs
- Capability to be taught shortly and embrace change
- Snug multi-tasking in a excessive-vitality setting.
What advantages will you obtain?
One of many nice issues about becoming a member of Amazon’s Customer Service workforce is that you simply don’t want previous expertise in customer support. You’ll obtain coaching and be supplied with a whole gear bundle while you be part of. Moreover, we provide an a variety of benefits, together with:
- Medical insurance coverage
- Pension plan
- Web allowance
- Life-style advantages and retail reductions via our Amazon Extras program
- Knowledgeable coaching and ongoing alternatives to be taught extra and develop your abilities
If this function sounds prefer it’s for you, then click on on the hyperlink under to begin the applying course of!
You’ll want to permit 3 hours to finish the complete software, together with assessments which is able to consider your suitability for the function. You’ll have the choice to save lots of your software through the course of and return to it if crucial. We advocate utilizing a laptop computer/desktop laptop so as to get the perfect expertise.
If profitable, we are going to contact you about subsequent steps!
Amazon is an equal alternatives employer. We consider passionately that using a various workforce is central to our success. We make recruiting selections based mostly in your expertise and abilities. We worth your ardour to find, invent, simplify and construct.
Defending your privateness and the safety of your knowledge is a longstanding high precedence for Amazon. Please seek the advice of our Privateness Discover to know extra about how we gather, use and switch the private knowledge of our candidates.
BASIC QUALIFICATIONS
What {qualifications} do we want from you?
- Minimal age: 18 years previous
- Have the best to work in India
- Sturdy communication abilities in English (each written and oral fluency)
- Expertise working with a pc
- The supply to work various shifts from Monday to Sunday throughout the working hours of 6 am and 11 pm
- Willingness and talent to work in rotating shifts (i.e. early, late, in a single day, weekend, and time beyond regulation as required)
- You will want a quiet, distraction free work area (devoted workplace area with a desk and chair)
- From a technical perspective, a minimal broadband connection of 20MB obtain velocity and 8MP add velocity utilizing a tough-wire ethernet web connection (no WIFI).