Amazon is Hiring Freshers – IT Support Associate | Bangalore

DESCRIPTION

At Amazon, we try to be Earth’s most buyer-centric firm the place folks can discover and uncover something they need to purchase on-line. We rent the world’s brightest minds, providing them an setting during which they’ll relentlessly enhance the expertise for purchasers. Innovation and creativity are constructed into the DNA of the corporate and are inspired in any respect ranges of employment. On daily basis we remedy advanced technical and enterprise issues with ingenuity and ease. We’re making historical past and the excellent news is we’ve solely simply begun.
Amazon, one of many prime 100 corporations in the US, has a right away opening for an IT Support Associate .
IT Service Desk (SD) is the centralized IT assist group inside OTS World IT Supply situated throughout America, Europe/Prague, India. The crew makes use of an omni-channel contact middle to offer environment friendly, streamline 24×7 IT assist to Worldwide (WW) Operations (Ops) associates and inside/exterior assist for Amazon Lockers. Total, SD performs a vital position in guaranteeing the sleek functioning of Amazon websites globally and thereby has a direct affect on Amazon’s skill to serve its clients on time.

Obligations embrace, however aren’t restricted to:

1. Efficient Communication Expertise: Demonstrating proficiency in clear and concise communication. This position wants interplay with Amazon Inner clients it consists of APAC/EMEA/AMER Operation /IT crew/Buyer assist.
2. Adherence to plain working procedures (SOPs) is elementary to sustaining consistency and effectivity in every day operations.
3. Primary Information on IT Troubleshooting on finish consumer units: Competence in resolving points on varied shopper units, together with desktops, laptops, printers, and scanners.
4. Primary Understanding and troubleshooting expertise on Numerous Working system particularly on Home windows and Linux
5. This place requires a versatile work schedule involving rotational shifts. Offering actual-time buyer expertise by working in 24*7 working setting.
6. Adherence to OTS Service Desk Targets: Assembly targets for Response and Decision SLA, CSAT, and successfully managing incidents.
7. This position will likely be working from Bangalore (BLR18) Company workplace.


A willingness to relocate as profession development alternatives all through the corporate turn out to be obtainable is strongly desired.


Amazon is an Equal Alternative-Affirmative Motion Employer – Minority / Feminine / Incapacity / Veteran / Gender Identification / Sexual Orientation..

BASIC QUALIFICATIONS

• Bachelor’s diploma/Diploma
• 0 months to 18 months of labor expertise.
• Good communication expertise

PREFERRED QUALIFICATIONS

• Primary Understanding of ITIL-Based mostly Ticketing Instruments and Monitoring Instruments
• Primary Understanding and troubleshooting expertise on Community