Are you looking to start or grow your career in IT support? Amazon, one of the world’s leading tech giants, is hiring IT Services Support Associate I in Hyderabad, India. If you’re passionate about tech support and customer service, this role offers an exciting opportunity to work in a fast-paced, global environment.
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Here’s everything you need to know about the role, including job responsibilities, qualifications, and tips to apply successfully.
✅ Job Overview
As an IT Services Support Associate I at Amazon, you’ll be the first point of contact for Amazon employees worldwide seeking technical assistance. You’ll handle support requests through calls, chats, emails, and internal ticketing systems.
This role is ideal for candidates who:
- Love solving technical issues
- Communicate well with others
- Are comfortable working in shifts, including nights and weekends
🛠️ Key Responsibilities
- Respond to technical support requests via web chat, telephone, email, or ticketing system
- Follow Standard Operating Procedures (SOP) using Amazon’s internal knowledge base
- Log customer interactions accurately
- Communicate clearly and professionally with internal users
- Troubleshoot PC hardware/software, application issues, and system errors
- Ensure policy adherence and timely responses to queries
🎯 Basic Qualifications
- Strong verbal and written English communication skills
- Minimum 6 months of experience in IT support or customer service
- Ability to troubleshoot PC hardware/software issues
- Quick adaptability to new operating systems and tools
- Strong multitasking and time-management skills
- Willingness to work in rotational 24/7 shifts (including weekends and holidays)
🌟 Preferred Skills
- Ability to translate technical issues into simple terms for users
- Clear and concise documentation skills for support tickets
- Strong critical thinking and logical troubleshooting
- Ability to remain calm and professional under pressure
💼 Why Choose Amazon?
Amazon is known for its customer-centric approach and cutting-edge technology. As part of the IT Services Support team, you’ll not only gain hands-on experience but also work alongside some of the brightest minds in tech support. Amazon offers great opportunities for learning, upskilling, and career advancement.
📄 How to Apply for Amazon IT Services Support Associate Role
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