Company : Amazon
Position : Amazon Virtual Customer Service
Qualification : Any
Salary: Rs.27000 Per Month
Location : Work From Home
Experience : Freshers
DESCRIPTION
Amazon Virtual Customer Service-India
An Amazon Buyer Service Affiliate is a essential a part of our mission to ship well timed, correct {and professional} customer support to all Amazon clients. This important place requires an action-oriented, versatile problem-solver who will help clients in expediting orders and correcting post-sales issues. Associates talk with clients primarily via mail, chat and cellphone and make the most of quite a lot of software program instruments to navigate buyer accounts, analysis and evaluation insurance policies and talk efficient options in a enjoyable and fast-paced surroundings.
Job Description
Amazon Virtual Customer Service- India:
It’s a ‘Work from Dwelling’ mannequin for India CS. VCS associates are anticipated to work from a house location accredited by Amazon for all scheduled hours. It’s the accountability of the associates to make sure uninterrupted web connectivity and ‘work-like’ surroundings at residence location in order that associates can ship their finest when it comes to productiveness and high quality.
You’ll obtain 6 weeks of mandated on-line coaching, both trainer-led or group-based, which can mean you can meet your new workforce just about and study collectively on how one can provide one of the best customer support expertise.
Information & Abilities Required
Desired abilities:
- Motion oriented, self-disciplined and arranged
- Efficient time administration abilities and talent to prioritize work time to make sure productiveness and division requirements
- Means to speak clearly with each inner and exterior clients
- Good comprehension abilities – skill to obviously perceive and handle buyer points appropriately
- Good composition abilities – skill to compose grammatically right, concise, and correct written responses
- Means to make use of a desktop/Laptop computer pc system, Familiarity with Home windows 7, Microsoft Outlook, and Web Explorer
- Good typing abilities
Most popular Standards:
- Must be self-driven, motivated and process pushed particular person who can study quick and function with minimal help from Supervisor and Lead.
- Ought to guarantee uninterrupted web connectivity throughout working shift in order to make sure most productiveness
- Ought to guarantee ‘Work-like’ surroundings with no disturbance in the course of the work hours.
The best candidates shall be comfy in a fast-paced, multi-tasked, high-energy surroundings. They are going to be inventive and analytical drawback solvers with a ardour for glorious customer support.
Buyer Focus:
- Wonderful customer support abilities, together with sustaining give attention to the shopper situation in a fast-paced surroundings
- Means to empathize with and prioritize buyer wants
- Demonstrates interpersonal abilities with a various buyer base
- Demonstrates battle decision, negotiation, and de-escalation abilities
- Demonstrates possession to resolve difficult buyer points, escalating when vital
- Means to find out buyer wants and supply acceptable options
- Preserve common and dependable attendance, together with the day by day schedule as assigned
- Versatile with the working schedule; could also be anticipated to work weekends, holidays and occasions
- Means to work additional time as required by enterprise – as a lot as 60 hours per week, most frequently occurring within the weeks surrounding the Christmas vacation season
- Drawback Fixing Abilities:
- Efficient drawback fixing abilities together with resolution making, time administration and quick prioritization of duties as assigned
- Means to method issues logically and rationally
- Motion oriented and self-disciplined
- Organized and detail-oriented
- Means to shortly and successfully prioritize work time in numerous departments to fulfill enterprise want
- Means to take care of composure in extremely escalated conditions
About Amazon.com
“Most of the issues we face don’t have any textbook resolution, and so we-happily-invent new ones.” – Jeff Bezos
Amazon.com – a spot the place builders can construct. We rent the world’s brightest minds and provide them an surroundings during which they will invent and innovate to enhance the expertise for our clients. A Fortune 100 firm primarily based in Seattle, Washington, Amazon is the worldwide chief in e-commerce. Amazon presents the whole lot from books and electronics to attire and diamond jewellery. We function websites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and preserve dozens of achievement facilities all over the world which embody greater than 26 million sq. ft.
Technological innovation drives the expansion of Amazon, providing our clients extra choice, handy procuring, and low costs. Amazon Internet Providers gives builders and small to massive companies entry to the horizontally scalable cutting-edge cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Builders can construct any kind of enterprise on Amazon Internet Providers and scale their utility with rising enterprise wants.
We wish you to assist share and form our mission to be Earth’s most customer-centric firm. Amazon’s evolution from Site to e-commerce associate to growth platform is pushed by the spirit of invention that’s a part of our DNA. We do that daily by inventing elegant and easy options to advanced technical and enterprise issues. We’re making historical past and the excellent news is that we have solely simply begun.