Are you looking for a remote customer service job in India with a global organization? Want to be part of a team that supports researchers and academics across the world? CACTUS Communications is hiring for the role of Associate Customer Service Manager for its flagship brand, Editage!
If you are passionate about solving problems, enhancing customer experience, and want to build a long-term career in operations and service, this could be the perfect opportunity for you.
Role Type: Full-time, Remote (India)
Shift: 9-hour Day Shift (Between 5:00 AM – 8:00 PM, any 5 days a week including weekends)
Company: Cactus Communications – Editage
Experience Required: 0–1 year (Freshers can apply)
Location: Remote (Mumbai travel only if required for events)
As an Associate Customer Service Manager, you will:
To succeed in this role, you should have:
Cactus Communications is a remote-first, global leader in academic communication. With brands like Editage, R Discovery, Paperpal, and Mind the Graph, CACTUS is revolutionizing the research landscape.
Here’s what to expect:
Ensure you meet the role’s criteria and are legally authorized to work in India before applying.
At CACTUS, diversity and inclusion are part of our DNA. We provide equal opportunities for everyone and prohibit discrimination of any kind. We believe in creating an environment where everyone can thrive, develop, and succeed.
Editage has helped researchers publish their work for over 18 years, offering editing, translation, and publishing support services. CACTUS is headquartered in Mumbai with offices worldwide including Tokyo, London, Seoul, Singapore, Beijing, and Princeton.