Job Abstract
The perfect candidate may have sturdy drawback-fixing skills, wonderful communication expertise, and a real empathy for consumer wants. This firm is in search of a devoted and proactive Customer Success Executive for it’s SaaS Video Commerce Product.
Job Description
- Job Kind: Work From Home
- Job Function: Customer Success Executive
- Qualification: Any Graduate
- Expertise: Freshers Can Apply
- Wage: Rs.37000 Per Month
Location: Distant
Timings: 6 PM TO 3 AM IST
We’re in search of a devoted and proactive Customer Success Executive for our SaaS Video Commerce Product: Channelize.io, to affix our staff and ship distinctive assist to our shoppers via e-mail, reside chat, and video calls. The perfect candidate may have sturdy drawback-fixing skills, wonderful communication expertise, and a real empathy for consumer wants.
Key Obligations:
- Deal with buyer assist through e-mail, reside chat, and video calls, delivering well timed and correct responses to consumer inquiries.
- Current software program product demonstrations to shoppers, showcasing key options and functionalities.
- Collect and doc consumer necessities, figuring out options aligned with our software program capabilities.
- Handle assist tickets filed by shoppers, guaranteeing efficient decision and consumer satisfaction.
- Coordinate with the Software program Improvement Group to resolve consumer points effectively.
- Determine consumer wants and information shoppers in using particular software program options.
- Inform shoppers of recent options and functionalities, serving to them get probably the most out of the software program.
- Keep wonderful responsiveness, communication, and empathy in consumer interactions.
Necessities:
- Openness to work in Evening Shift of 6 PM – 3 AM IST
- Robust drawback-fixing and analytical expertise with a consumer-centric strategy.
- Wonderful written and verbal communication expertise in English.
- Capacity to rapidly grasp product performance and conduct software program product demonstrations.
- Capacity to work each independently and as a part of a staff.
- An excellent staff participant, self-starter, and proactive learner.
- Robust organizational expertise and responsiveness to consumer queries.