About Firm
Bottomline is dedicated to driving impactful outcomes for purchasers by reimagining enterprise funds and delivering options that add to the underside line. It helps companies rework the best way they pay and receives a commission. It is a portfolio firm of Thoma Bravo, one of many largest software program non-public fairness corporations on the planet.
Job Description
- Job Sort: Work From Home
- Publish Title: Customer Support Specialist Job
- Qualification: Any Graduate
- Expertise: Freshers Can Apply
- Wage: Rs.34000 Per Month
Why Select Bottomline?
Are you prepared to remodel the best way companies pay and receives a commission? Bottomline is a worldwide chief in enterprise funds and money administration, with over 30 years of expertise and transferring greater than $10 trillion in funds yearly. We’re searching for passionate people to affix our staff and assist drive impactful outcomes for our clients. If you happen to’re devoted to delighting clients and selling progress and innovation – we would like you on our staff!
Place Abstract:
The vast majority of the worker’s time is spent supporting Bottomline clients and inside staff members with advanced points, questions, and tasks. Each day duties could embody, however usually are not restricted to, communication with clients (through cellphone, electronic mail, internet), verifying and resolving defects and issues discovered throughout the utility. This particular person is inspired to assume creatively and is empowered to make routine selections or tackle points using his or her personal experience. Nevertheless, all selections of great significance to Bottomline should be totally mentioned with the worker’s supervisor.
Clarify the essence of this place….
TITLE will play a pivotal function in driving strategic product line success, distinctive buyer outcomes, and technical excellence. This function blends strategic planning, staff management, and cross-practical collaboration with a give attention to buyer satisfaction, worth, engagement, product adoption, and technical excellence. Your efforts will promote new enterprise progress by way of larger advocacy and reference-capability, whereas overseeing all elements of product implementations throughout merchandise and clients.
Tasks:
- Complete accountability for a constructive buyer expertise
- Achieves and maintains proficiency with the capabilities of Bottomline’s software program as a service purposes in addition to corresponding system and software program modifications
- Remaining accessible to obtain calls – at desk and logged in to cellphone system (handles common 30-40 inbound calls, 20 emails day by day)
- Paperwork name transactions, processes and methodologies used to diagnose and resolve the shopper’s points throughout the applicable CRM device
- Handle and preserve timelines for challenge decision
- Has capability to develop and preserve buyer relationships
- Paperwork software program defects and works with inside departments to escalate or resolve
- Assists with figuring out root reason for issues; manages and resolves points in a continually altering atmosphere
- Deal with each buyer delight and steady looking for out of latest alternatives to increase buyer relationships
We welcome expertise in any respect profession levels and are devoted to understanding and supporting extra wants. We’re proud to be an equal alternative employer, dedicated to creating an inclusive and open atmosphere for everybody.