Firm Identify: Capgemini
Job Location: Noida
Job Place: Contact Support Group (CSG)
Expertise: Freshers
Wage: Rs. 3,25,000/- each year (3 LPA + 25 ok one-time incentive)
Qualification: Diploma, Commencement
12 months of Passing: 2023 Passouts
Job Description
**Candidates should have an energetic DigiLocker account and energetic cell quantity linked with their Aadhar Quantity whereas making use of for this job.**
CSG is Capgemini’s Cloud & Infra Companies’ (CIS) first line of protection managing IT infrastructure incidents and repair requests through Enterprise Intelligence Method utilizing legacy (electronic mail and voice) and digital contact channels (chat, SSP, BOTs, and so on.). CSG works in cohesion to supply optimized, proactive, predictive and person centric IT help options for Capgemini’s CIS division world buyer base.
Primarily based in your profile and evaluation efficiency, we want to supply you a chance to be part of Buyer Support Group the place you allow speedy and passable incident decision/escalation to enhance the expertise of finish person. You might be required to be versatile in working with purchasers (24 x 7 rotational shifts) throughout completely different Areas and time zones.
Job Description:
- Present greatest-in-class customer support/downside decision and technical troubleshooting to buyer queries over the voice-primarily based telephone service and different contact channels and must be prepared to multi-activity throughout completely different channels of help
- Ticket Administration – Prioritize the urgency of the ticket, proper categorization primarily based on problems with the ticket, observe standing of the ticket (On-maintain, Open, closed & resolved), Maintain prospects knowledgeable on standing and so on.
- Enterprise intelligence – use ticket information and evaluation, instruments and use greatest practices within the account to help buyer
- Service Supply – Its our service to the shopper and delivering what is anticipated
- Buyer Administration – How successfully you’re interplay ranging from Greeting to decision and name closure is what is anticipated
- CHIP – Our clever AI BOT which assist to reply buyer question saving SD & prospects effort and time on subject decision. Additionally helps in making buyer’s expertise higher
- Service electronic mail retrieve – How efficient are we in dealing with electronic mail as a contact channel and decrease hops between SD and the shopper
- Information Administration – How successfully we handle the Information base to resolve buyer points
- Service Advertising and marketing – Enhance buyer model by bringing and right here its Capgemini the place we speak about instruments the place improve utilization may also help the shopper
- Support prospects throughout Telecommunication, Monetary Companies, Healthcare and Expertise vertical/industries
- Troubleshoot buyer points associated to web – troubleshooting, Password reset/session reset/renaming profile
- Meet buyer necessities by first contact decision (Resolve a problem within the first contact itself)
- Make clear buyer necessities
- Probe for and ensure understanding of necessities or downside
- Greet prospects in a courteous, pleasant, {and professional} method utilizing agreed upon procedures
- Hear attentively to buyer wants and considerations; exhibit empathy
Desired Abilities:
- Ought to have wonderful communication and English talking expertise
- Ought to have good interpersonal expertise and skill to carry out underneath stress
- Fundamental computing expertise
- Prepared to work in a 24/7 surroundings
- Candidates should be open to relocate to any location and work in night time shifts
Qualification –
- Candidates should have accomplished any 3-12 months diploma / commencement in 2023 solely
Notice: This drive and these positions are at present open for Ladies Candidates solely
Job Location – Noida
Please Notice –
- Solely shortlisted candidates will probably be invited for the evaluation / choice course of
- Choice course of will probably be performed in digital mode
- Candidates will probably be liable for arranging required infrastructure for showing for the choice course of which will probably be performed on-line
Disclaimer: –
By agreeing to take part within the campus recruitment drive you’re agreeing to just accept the prescribed strategy of this recruitment and shortlisting or choice is at sole discretion of Capgemini. This participation and registration doesn’t assure a name/supply letter, and the identical will probably be primarily based on the positions accessible throughout completely different cities in India amongst others.