Capgemini Voice Process Jobs – L1/L2 Support in Coimbatore | No Experience Needed!

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If you’re passionate about solving technical issues and want to kick-start your IT career in a leading global company, Capgemini is hiring Service Desk Specialists for its Coimbatore office. This is a full-time on-site job offering a fantastic opportunity to gain hands-on experience in technical support, Windows troubleshooting, and ITIL-based service management.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

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✅ Job Role Overview:

• Position: Service Desk Specialist (Technical Support Engineer)
• Company: Capgemini
• Location: Coimbatore, Tamil Nadu (On-site)
• Job Type: Full-time, Permanent
• Experience Required: 0–3 years (Freshers with tech support knowledge can apply)
• Mode: Voice-based support (L1 and L2)

🔧 Key Responsibilities:

• Offer voice-based technical support for software, hardware, and network-related issues
• Perform L1 support: password resets, user unlocks, system access, logging incidents
• Handle L2 support: remote desktop troubleshooting, advanced issue resolution
• Use tools like RDP, TeamViewer, ServiceNow/BMC Remedy to assist customers
• Escalate complex issues to internal IT teams or external vendors
• Maintain high customer satisfaction through follow-ups and timely resolution
• Contribute to knowledge base documents and process improvements

🧠 Required Skills:

Primary Skills:

• Windows OS troubleshooting
• MS Office Suite support
• Active Directory (User & Password Management)
• VPN & Internet connectivity issue resolution
• Experience with remote desktop tools
• Voice-based customer support background
• Incident management via ServiceNow or BMC Remedy

Secondary (Bonus) Skills:

• SCCM / JAMF / Citrix management
• Microsoft 365 and Azure fundamentals
• ITIL Foundation Certification (preferred)
• Basic scripting: PowerShell or Bash
• MDM (Mobile Device Management) familiarity
• Ticketing lifecycle and documentation skills

🎯 Why Join Capgemini?

Capgemini is a global leader in consulting, digital transformation, and technology services, operating in more than 50 countries. As part of the Service Desk team, you’ll gain exposure to real-world IT infrastructure issues, learn ITIL standards, and grow under expert mentorship.

🌟 Benefits of Working at Capgemini:

• Professional training and certification support
• Stable and supportive work environment
• Global project exposure
• Internal mobility and career growth paths
• Employee well-being programs

📍 Who Can Apply?

• Freshers or experienced professionals with 0–3 years in technical support roles
• Graduates with a background in Computer Science, IT, Electronics, or related fields
• Candidates with strong English communication skills and shift flexibility
• Willing to work full-time on-site in Coimbatore

📝 How to Apply?

⚠️ Important Note:

Capgemini does not charge any fees at any stage of the recruitment process. Please stay alert and avoid fraudulent job offers.

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