Are you a graduate with excellent communication skills looking to work for a global leader? CBRE is officially hiring a Helpdesk Executive for its Chennai operations.
In this role, you won’t just be “answering phones”—you will be the heartbeat of Facilities Management, ensuring that one of the world’s largest real estate infrastructures runs smoothly. If you are organized, professional, and love solving problems, this is your chance to join a global powerhouse.
📋 Job Overview: CBRE Helpdesk
Feature
Details
Company
CBRE (Fortune 500)
Role
Helpdesk Executive
Job ID
265672
Location
Chennai, Tamil Nadu
Area of Interest
Facilities & Property Management
Role Type
Full-Time
🎯 Key Responsibilities
As a Helpdesk Executive, you are the first point of contact for all service-related queries:
Query Management: Respond to incoming calls, emails, and messages regarding service requests or infrastructure issues.
Ticket Logging: Accurately log every query and complaint into the official CBRE helpdesk system.
Troubleshooting: Provide first-level guidance and initial solutions to users.
Escalation: Identify unresolved issues and assign them to the correct technical or maintenance teams.
Tracking: Follow up on all “Open Tickets” to ensure they are resolved and closed on time.
Reporting: Maintain daily logs and reports of calls, issues, and successful resolutions.
✅ Who Should Apply?
While the official post lists general requirements, typically for a CBRE Helpdesk role, you need:
Education: Any Graduate (Arts, Science, Commerce, or Engineering).
Communication: Excellent verbal and written skills in English (Mandatory).
Skills: Basic knowledge of MS Office (Excel is crucial for reporting) and a professional phone etiquette.
Mindset: A customer-first attitude with the ability to stay calm under pressure.
Coordination: Ability to work with internal departments to speed up problem resolution.
💰 Why Join CBRE?
Global Reputation: CBRE is the #1 brand in real estate services worldwide—having this on your resume is a huge flex.
Career Path: Start in Helpdesk and grow into Facilities Management, Operations, or Property Management roles.
Work Culture: Experience a professional, corporate environment with standardized global protocols.
Networking: Interact with various internal departments, from IT to Technical Services, building a wide professional network.
🚀 How to Apply
CBRE roles are highly sought after, so a clean and professional approach is key.
Visit the CBRE Careers portal.
Search using Job ID: 265672.
Ensure your resume highlights your Communication Skills, Problem-Solving abilities, and MS Excel proficiency.
Pro-Tip: If you have prior experience in any customer service or front-office role, mention it prominently!
Disclaimer: This post is for informational purposes only. “Learn with Karthik” is not an official recruiter for CBRE. Selection is based purely on the company’s internal interview process and eligibility criteria. CBRE does not charge any fees for job applications—be cautious of fraudulent offers.
