About Us
Chargeback Gurus helps companies shield and get well income by offering progressive chargeback administration options, AI insights, analytics, powered by our proprietary FPRONE platform.
By understanding our purchasers’ wants and totally aligning with their objectives, we assist them cut back chargebacks and improve restoration charges to maximise income. Our expertise options use highly effective information science and AI analytics – mixed with deep business experience to ship a whole bunch of hundreds of thousands of {dollars} in recovered income to our purchasers.
Job Description
Duties and Tasks
· Work within the Enterprise Operations workforce to service prime US purchasers to combat, stop and get well income misplaced resulting from chargebacks
· Evaluation circumstances resulting from bank card fraud and examine the case to discover a answer
· Processing and disputing bank card cost backs and inquiries to get well funds – together with investigations of Chargebacks and communications with exterior companions
· Participating with each inner and exterior stakeholders to help with investigation to root explanation for losses
· Monitoring and sustaining fraud incident stories and different associated evaluation
· Work with purchasers to gather and doc info which may be utilized in resolving excellent disputes
· Be sure that all chargeback actions are dealt with in accordance with regulatory necessities
· Compile the figures from varied databases to construct the workforce month-to-month chargeback report
· Validating chargeback report by using inner and exterior software program techniques
· Offering help for particular initiatives as required
· Guaranteeing adherence to high quality parameters
· Analyze and develop service enchancment methods in response to shopper suggestions
· Help in grievance monitoring and efficient and well timed grievance decision.
Necessities
· Good data of MS Workplace packages together with Phrase, Outlook, Excel and PowerPoint and PDF and skill to run stories and analyze giant information units
· Be a very good workforce participant and collaborate properly with others with respect and dignity
· Good verbal and written communication expertise
· Means to work together with shopper and workforce members in knowledgeable and respectful method
· Confirmed potential to multi-process, deal with anxious conditions and deadline pressures
· Work schedule flexibility an absolute requirement primarily based on enterprise wants of a multi-shift operation
· Drawback-fixing expertise. Accuracy and a focus to element
· Must be artistic, systematic and quick learner and Sturdy oral and written competency