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Are you looking for a Chat Support job in Chennai with a hybrid work model? Here’s an excellent opportunity for freshers and candidates with up to 1 year of experience to start their career in Customer Support / Business Operations with a global SaaS product company.
This role focuses mainly on web chat support, making it ideal for candidates who prefer non-voice or minimal voice interaction while still delivering a great customer experience.
🔹 Job Overview
- Job Role: Chat Support
- Work Model: Hybrid (Office + Remote)
- Location: Chennai, Tamil Nadu, India
- Experience Required: 0 – 1 Year
- Department: Business Operations
- Industry: SaaS / Product Company
📝 Roles & Responsibilities
As a Chat Support Associate, you will be responsible for:
- Handling customer queries primarily through web chat
- Educating existing and potential customers about products and services
- Managing customer escalations and handling calls when required
- Achieving KPIs and performance objectives set by the team
- Building rapport and personalizing chat conversations for better engagement
- Managing multiple chat conversations simultaneously
- Being an active and responsible team player
✅ Job Requirements
Must-Have Skills:
- Willingness to visit the office twice a week (Hybrid model)
- 0–1 years experience in chat support or customer-facing roles
- Excellent written and verbal communication skills
- Strong typing speed and accuracy
- Ability to multitask efficiently
- Passion for delivering an excellent customer experience
- Willingness to work in rotational night shifts
- Strong attention to detail
- Good analytical and interpretation skills
🌍 About the Company
This is a Portland-based SaaS product company with a global presence. The company’s mission is to empower businesses to work from anywhere by building scalable, flexible, and productivity-driven software solutions.
Their diverse global team includes engineers, designers, testers, product specialists, customer experience associates, and marketers — all working together to redefine the future of work.
🎯 Who Should Apply?
- Freshers looking to start a career in chat support or customer operations
- Candidates interested in hybrid work opportunities
- Applicants comfortable with night shifts
- Individuals seeking experience in a global product-based SaaS company
🔗 Apply Now (Official Link)
