At Cision, we consider in empowering each particular person to make an impression. Right here, your voice is heard, your concepts are valued, and your distinctive perspective fuels our collective success. As a part of our world group, you will thrive in an atmosphere that champions curiosity, collaboration, and innovation, all whereas making significant contributions to the manufacturers we speed up.
Be part of us in shaping the way forward for communication and constructing genuine connections that matter. Whether or not you are fixing advanced issues or driving daring improvements, your development is our success, and collectively, we’ll create the conversations of tomorrow.
Empower your impression at Cision. Be seen, be understood, be you.
As a Customer Support Specialist, reporting into Support Administration, you might be working throughout the boundaries of 1st tier help, whereas in shut collaboration with Technical Product Specialists, Customer Expertise and our implausible R&D group.
Main Obligations
- Reply to buyer inquiries by way of supported communication channels
- Establish, replicate, and report validated product points to the R&D group
- Establish and log characteristic requests
- Comply with-up on buyer inquiries upon situation decision/suggestions from R&D
- Present excellent service to our prospects by way of immediate and worth-including interactions over cellphone, e-mail and chat
- Take possession of help tickets and be answerable for funneling them by all course of levels till a decision has been reached
- Keep an outline of submitted instances to R&D, and flag inside SLA breaches
- Escalate help instances primarily based on severity ranges and related enterprise threat assessments
- Be an skilled on the Brandwatch product suite and its options as they’re launched and interact in characteristic checks
- Replace inside data base with new related insights to be able to improve data sharing throughout all help group members
- Take part and contribute to roundtables, calibration and coaching classes inside help and cross-useful departments
Cision is proud to be an equal alternative employer, searching for to create a welcoming and various atmosphere. All certified candidates will obtain consideration for employment with out regard to race, coloration, faith, intercourse, gender id or expression, sexual orientation, nationwide origin, genetics, incapacity, age, veteran standing, or different protected statuses.
Cision is dedicated to the complete inclusion of all certified people. In step with our dedication, Cision will take the steps to guarantee that folks with disabilities are offered cheap lodging. Accordingly, if cheap lodging is required to totally take part within the job utility or interview course of, to carry out the important features of the place, and/or to obtain all different advantages and privileges of employment, please contact hr.help@cision.com
HOW TO APPLY ?
To make use of for the Brandwatch Work From Home Jobs – candidates ought to observe the method outlined underneath:
- Click on on on the “Apply proper right here” button provided underneath. You might be redirected to agency official occupation internet web page.
- Click on on on “Apply Now”.
- When you haven’t registered sooner than, create an account.
- After registration, login and fill throughout the software program sort with all of the required particulars.
- Submit all associated paperwork, if requested (e.g. resume, mark sheet, ID proof).
- Current appropriate information in your software program.
- Affirm that all the small print entered are proper.
- Submit the making use of course of after verification.
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